Customer Service & Sales Support | Work From Home

Cloudstaff Philippines Inc.; Metro Manila; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading outsourcing company is seeking a Customer Service & Sales Support representative to work remotely. This role involves answering calls, managing sales inquiries, and supporting order processes within NZ business hours. The ideal candidate has experience in customer service, excellent English communication skills, and a reliable home office setup. Competitive benefits including health insurance, flexible leave credits, and career advancement opportunities are offered.

Benefits

Comprehensive health and life insurance

Flexible leave credits

Quarterly perks boxes for WFH staff

Annual Performance Review with Salary Increase

Company-provided PC/Laptop and fiber internet connection

Mental Wellness Employee Assistance program

Qualifications

• Previous experience in customer service, sales support, or back-office administration.
• Ability to work independently and follow structured processes.
• Reliable home office setup.

Responsibilities

• Answer inbound calls and respond to email enquiries.
• Manage shared sales and accounts inboxes.
• Prepare quotes and follow up to secure sales.

Skills

Customer service experience

Excellent English communication skills

Strong organizational skills

Confident phone manner

Proficiency with Microsoft Office Suite

Tools

Microsoft Office Suite

ERP systems (Cin7 Core)

CRM systems (Hubspot)

Job description

Overview

We’re Hiring: Customer Service & Sales Support!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We have you covered. We are currently on the lookout for a Customer Service & Sales Support to join our team at Cloudstaff, the #1 workplace everywhere. Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant.

Role

Role: Customer Service & Sales Support

Work Arrangement: Work From Home

Location: Any CS Branch - Makati/Ortigas/Cebu/Mabalacat/Angeles/ Davao

Schedule: Morning Shift

Job Description

Customer Service & Sales Support

• Answer inbound calls and respond to email enquiries in a professional and timely manner.
• Manage shared sales and accounts inboxes – process orders, returns, credits, invoices, and statements.
• Prepare and set up quotes, respond to pricing requests, and follow up to secure sales.
• Provide accurate product, pricing, and availability information to customers.

Operational & Administrative Support

• Liaise daily with New Zealand sales representatives and internal teams to ensure follow-ups are actioned.
• Support order dispatch coordination with the warehouse team in New Zealand.
• Maintain accurate records in ERP (Cin7 Core) & CRM (Hubspot) systems.

Communication & Collaboration

• Participate in Daily Team Meeting with NZ team.
• Participate in weekly meeting cadence with the NZ General Manager and team.
• Maintain daily communication with the NZ-based team via Microsoft Teams, WhatsApp, and other approved channels.
• Ensure consistent reporting and updates to management on tasks and open items.

Qualifications & Skills

• Previous experience in customer service, sales support, or back-office administration (trade/wholesale or electrical experience is a plus).
• Excellent English communication skills (both written and verbal).
• Strong organisational skills with the ability to prioritise multiple tasks.
• Confident phone manner and customer-first approach.
• Proficiency with Microsoft Office Suite; experience using ERP or CRM systems is advantageous.
• Ability to work independently, meet deadlines, and follow structured processes.
• Reliable home office setup

Performance Expectations

• Consistent on-time attendance within NZ business hours (8:00 AM – 5:00 PM NZT).
• Adherence to agreed SLAs for response times and task turnaround.
• Accurate and timely completion of customer transactions and order processing.
• Active participation in meetings and alignment with team communication protocols.

Non-negotiable skills & requirements

• Confident phone manner and customer-first approach.
• Excellent English communication skills (both written and verbal).

Perks & Benefits (Work From Home)

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• Company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participation in CS Social Clubs and Special Interest Groups
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Employee Share Units program
• Cloudstaff Dream Points – use for bidding useful items

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.