Customer Service Roles - Bacolod

NeksJob Philippines; Bacolod; On-site; PHP 100,000 - 400,000; Full time

Job summary

An established industry player is seeking dedicated customer support representatives to handle inbound and outbound calls. In this role, you will assist customers with inquiries, resolve concerns, and ensure satisfaction while adhering to company service guidelines. Ideal candidates will have excellent verbal communication skills and a passion for helping others. This is a fantastic opportunity for individuals with BPO experience or fresh graduates eager to start their careers in a dynamic environment. Join a team that values professionalism and customer care!

Qualifications

• Mindset of providing excellent customer service with empathy.
• Strong communication skills in English.

Responsibilities

• Handle inbound and outbound calls to assist customers.
• Resolve customer complaints and document interactions.

Skills

Verbal Communication

Customer Service

Problem Solving

Education

BPO Experience

Fresh Graduate

Job description

Handle inbound and outbound calls, assist customers with inquiries, resolve concerns, and provide professional customer support. Ensure customer satisfaction and adhere to company service guidelines.

Key Responsibilities:

1. Answer incoming customer calls and provide accurate, valid, and complete information.
2. Resolve customer complaints efficiently and professionally.
3. Follow call scripts and company protocols for handling different situations.
4. Document customer interactions and transactions accurately.
5. Escalate unresolved issues to the appropriate department.
6. Maintain a positive and empathetic attitude toward customers.

Qualifications:

• At least 6 months of BPO experience OR open to fresh graduates with strong communication skills.
• Excellent verbal communication skills in English.
• Ability to handle customer concerns professionally and efficiently.