Customer Service Representatives W/ Experience In

Buscojobs; Philippines; On-site; PHP 100,000 - 400,000; Full time

Job description

Client Services Overview

Multiple postings related to Client Services roles in the Philippines. Roles cover client services, account management, project coordination, and administration across various industries. Responsibilities typically include client relationship management, meeting/documents preparation, onboarding/support for services, coordination with internal teams, and ensuring timely delivery and quality of service. Qualifications generally require 2+ years in client services or related roles, strong English communication, and proficiency with common office software. Some listings specify shifts, remote/hybrid setups, and travel requirements.

Sample Roles and Responsibilities

• Attend client meetings or calls, take notes, and follow up on action items.
• Maintain client relationships, respond to inquiries, and escalate issues as needed.
• Coordinate with internal teams on deliverables, timelines, and quality standards.
• Prepare reports, documentation, and client communications; maintain project records.
• Support onboarding of new services and provide status updates to clients and stakeholders.
• Assist with quoting, budgeting, and contract/renewal processes where applicable.

Sample Qualifications

• 2 to 5 years in client services, account management, or project coordination.
• Excellent English communication, both written and verbal.
• Proficiency in Google Workspace and/or Microsoft Office; experience with CRM/project tools is a plus.
• Strong organizational skills and ability to multitask; attention to detail.
• Experience with international clients or in a BPO/creative services environment preferred.

Possible Work Arrangements

• Full-time roles, some with remote or hybrid setups.
• Roles may require alignment to U.S. hours or travel to client locations.

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Equal Opportunity Employer: hammerjack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.