Customer Service Representative - Virtual Process | Start ASAP

StaffSmart Outsourcing; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service solutions provider in Quezon City is seeking a Customer Service Representative. In this full-time role, you will provide top-notch customer service, respond to inquiries, and collaborate with teams to enhance satisfaction. The ideal candidate will have strong communication skills and experience in customer service. We offer a competitive salary, health benefits, and opportunities for career advancement.

Benefits

Competitive salary and performance-based incentives

Comprehensive health and wellness benefits package

Opportunities for career advancement

Supportive work environment

Flexible scheduling options

Qualifications

• Proven experience in a customer service or call centre environment.
• Ability to listen actively and empathize with customers.
• Fluency in English and the local language is required.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, and chat.
• Maintain detailed records of customer interactions.
• Collaborate with teams to ensure customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Proficiency in computer systems

Calm under pressure

Fluency in English

Job description

About the role

StaffSmart Outsourcing is seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team in Quezon City. In this full-time position, you will be responsible for providing exceptional customer service to our valued clients.

What you'll be doing

• Respond to customer inquiries and concerns via phone, email, and chat in a prompt and professional manner
• Provide accurate information and effective solutions to address customer needs
• Maintain detailed records of customer interactions and follow up on any outstanding issues
• Collaborate with cross-functional teams to ensure customer satisfaction
• Contribute to the continuous improvement of customer service processes and procedures

What we're looking for

• Excellent communication and interpersonal skills, with the ability to listen actively and empathize with customers
• Strong problem-solving and critical thinking skills to effectively address complex customer inquiries
• Proficient in using computer systems and various software applications to manage customer information
• Proven experience in a customer service or call centre environment, preferably in the non-toxic industry
• Ability to remain calm and professional under pressure, with a positive and solution-oriented attitude
• Fluency in English and the local language is required

What we offer

• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits package
• Opportunities for career advancement and professional development
• Supportive and collaborative work environment
• Work-life balance initiatives, including flexible scheduling options

About us

StaffSmart Outsourcing is a leading provider of customer service and contact centre solutions. We pride ourselves on our commitment to delivering exceptional service and building long-lasting relationships with our clients. Join our team and be a part of our success story.

Apply now