Customer Service Representative - START ASAP!

FTO; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service firm in Iloilo City is seeking a Customer Service Representative. The role involves answering calls, managing customer complaints, and providing information about products and policies. Ideal candidates must possess excellent communication skills and experience in customer service. The firm offers a dynamic work environment with opportunities for growth.

Qualifications

• Excellent communicator, both oral and written.
• Strong problem solving and communication skills.
• Strong analytical skills to investigate and resolve issues.
• Ablility to multitask efficiently under time pressure.
• Previous experience in managing customer focused teams.

Responsibilities

• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing detailed information about policies and products.
• Recommending available products.
• Adhere to provided scripts and FAQ responses.
• Learning and understanding company insurance products.
• Forwarding customers to sales agents for policy management.
• Typing up complaint reports.
• Managing the customer complaint database.

Skills

Excellent communicator, both oral and written

Strong problem solving skills

Analytical skills to investigate issues

Able to multitask efficiently

Experience in managing customer focused teams

Experience in service and support culture

Job description

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative.

• Answering calls and responding to customer complaints.
• Accessing customer accounts and policy schedules.
• Providing customers with detailed information about policies and products.
• Recommending available products.
• Adhere to provided scripts and FAQ responses.
• Learning and understanding company insurance products.
• Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
• Typing up complaint reports.
• Managing the customer complaint database.

Requirements

• Excellent communicator, both oral and written
• Strong problem solving and communication skills
• Strong analytical skills to investigate and resolve customer issues
• Able to multitask efficiently under time pressure
• Previous experience in managing customer focused teams
• Proven experience in managing a service and support focused team culture