Customer Service Representative (Remote)

HashMicro; Taguig; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading company is seeking a Client Service Representative in Taguig to convert inquiries into active leads while providing excellent customer support. You will manage incoming calls, build relationships with clients, and ensure customer satisfaction. Ideal candidates should be fluent in Tagalog and English, with a strong background in customer service.

Qualifications

• Proven customer support experience or experience as a Client Service Representative.
• Fluency in Tagalog and English; proficiency in Mandarin is a big plus.
• Track record of over-achieving quota.

Responsibilities

• Convert enquiries to active leads by generating meetings.
• Manage large amounts of incoming phone calls.
• Handle customer complaints and provide solutions.

Skills

Customer orientation

Excellent communication

Active listening

Time management

Education

High school / Diploma / Bachelor

Tools

CRM systems

Job description

Responsibilities:

• Convert enquiries to active leads by generating meetings.

• Strategize and execute on how to maximize number of meetings from leads generated.

• Manage large amounts of incoming phone calls.

• Generate sales leads.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive communication.

• Provide accurate, valid and complete information by using the right methods/tools.

• Meet personal/customer service team sales targets and call handling quotas.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.

• Follow communication procedures, guidelines and policies.

• Take the extra mile to engage customers.

Qualifications:

• Proven customer support experience or experience as a Client Service Representative.

• Fluency in Tagalog and English.

• Proficient in Mandarin is a big plus.

• Track record of over-achieving quota.

• Strong phone contact handling skills and active listening.

• Familiarity with CRM systems and practices.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize, and manage time effectively.

• High school / Diploma / Bachelor.