Customer Service Representative (Remote)

Cloud Nine Solutions Inc.; Metro Manila; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO service provider is seeking a Virtual Customer Service Representative to manage customer inquiries via email and voice. The ideal candidate should have 1-2 years of experience in a BPO environment, strong English communication skills, and a customer-oriented mindset. This remote role requires proficient use of CRM tools and an ability to work independently while meeting performance metrics.

Qualifications

• 1-2 years of customer service experience in a BPO setting.
• Strong communication skills in English, both verbal and written.
• Ability to work in a remote setup effectively.

Responsibilities

• Handle inbound and outbound calls and email inquiries.
• Provide accurate information and resolve issues.
• Collaborate with internal teams to deliver seamless service.

Skills

Customer service experience in a BPO setting

Strong communication skills in English

Problem-solving skills

Tools

CRM tools

Email platforms

Call management systems

Job description

We are currently looking for a Virtual Customer Service Representative to join our team in a remote capacity. The ideal candidate must have proven experience handling customer inquiries through both email and voice accounts in a BPO setting, with a strong ability to deliver excellent customer experiences and ensure timely issue resolution.

Key Responsibilities

• Handle inbound and outbound calls, as well as email inquiries, related to automotive products, services, and after-sales support.
• Provide accurate information, resolve issues, and escalate concerns when necessary.
• Maintain a professional, empathetic, and customer-first approach in all interactions.
• Accurately document customer interactions in the system.
• Collaborate with internal teams to address concerns and deliver seamless service.
• Achieve performance metrics such as AHT, CSAT, and QA scores.
• Follow company policies, procedures, and compliance standards.

Qualifications

• At least 1–2 years of customer service experience in a BPO setting (email and voice accounts required).
• Strong communication skills in English (verbal and written).
• Experience handling Australian accounts is an advantage.
• Experience with automotive accounts is a plus.
• Ability to work independently in a remote setup while maintaining productivity.
• Proficiency in CRM tools, email platforms, and call management systems.
• Strong problem-solving skills, patience, and customer-oriented mindset.
• Must have a reliable internet connection and a quiet workspace.