Customer Service Representative | Php31,000 | Starts 7/14/25

Carenet Health; Philippines; On-site; PHP 100,000 - 400,000; Full time

Job summary

Carenet Health recherche un coordinateur de soins aux patients pour soutenir les appels non cliniques et aider diverses populations. Les responsabilités incluent la planification des rendez-vous et l'assistance lors des appels entrants et sortants, garantissant ainsi une prise en charge optimale des patients. Les candidats doivent avoir un diplôme de niveau secondaire, des compétences en service client et une bonne maîtrise des outils informatiques pour exceller dans ce rôle.

Qualifications

• Expérience en affaires générale de six mois ou plus, de préférence en service client.
• Capacité démontrée à respecter les délais et coacher d'autres.
• Connaissances générales des PC Windows.

Responsibilities

• Répondre à tous les appels entrants externes et internes.
• Planifier des rendez-vous pour tous les centres de santé.
• Mettre à jour les données démographiques des patients.

Skills

Problem-solving

Typing (minimum 35 wpm)

Communication

Education

High School diploma/GED or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CIB

Tower

BSA

Job description

Overview

Patient Care Coordinators support non-clinical calls and helps various patient populations with scheduling, appointments, inbound and outbound calls.

Responsibilities

Answer all incoming external and internal calls

Responsible for scheduling appointments for all health centers through the electronic health records

Update patient demographics on the electronic health record as needed

Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center

Assist in some clerical and support duties which may include, but not limited to, taking messages and word processing

Assist with peer training for development and support of new call center personnel to ensure their knowledge of the company’s appointment availability, lines of business, services provided, and other significant information delivered to patients.

Conduct calls according to established policy and procedure governing quality benchmarks; assist in CQI activities as needed

Act as a successful team member by being receptive to feedback and coaching

Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve

Perform other duties as needed

Must be flexible to work within the hours of 8pm-8am EST all holidays and weekends

Qualifications

• High School diploma/GED or equivalent
• Six or more months of general business experience, preferably in a customer service environment, or the equivalent in related work experience
• Demonstrates the ability to type a minimum of 35 wpm
• Demonstrates general knowledge of Windows PC, Microsoft Outlook, Word and Excel, CIB,Tower, and BSA
• Demonstrates problem-solving skills