Customer Service Representative (PH) (Remote)

OpsArmy; Pasay; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic company is seeking a fully remote Customer Service Representative for its self-serve SaaS platform. In this role, you'll guide users through onboarding, resolve inquiries, and enhance customer satisfaction, all while collaborating with a fast-paced team. If you're a proactive communicator with experience in software support, join us to help drive user success!

Qualifications

• Experience in customer support at a software company preferred.
• Exceptional written communication skills in English.
• Ability to work remotely with minimal oversight.

Responsibilities

• Respond to customer inquiries across various platforms.
• Assist new users with onboarding and troubleshooting.
• Coordinate with internal teams to improve support processes.

Skills

Customer support experience

Written communication

Remote work adaptability

Tools

Slack

Pylon

Jira

Linear

Job description

Fully Remote Customer Service Representative (Self-Serve SaaS)

(Weekend + Weekday Schedule)

Apply here: operationsarmy.com/application

Are you passionate about helping users succeed with innovative software? Join us on the frontlines as a Customer Service Representative during our exciting self-serve launch. You'll be the go-to resource for troubleshooting, guiding users, and enhancing the customer experience all while collaborating closely with a fast-moving internal team.

Role Overview

As a key member of our remote support team, you'll provide world-class assistance to self-serve users, ensuring their onboarding is seamless and their questions are resolved quickly and effectively. You'll work across multiple communication channels and support systems, helping shape our support function at a critical stage of growth.

Note:

This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.Note: This is a 100% remote, full-time role with a schedule that includes Saturdays, Sundays, and 3 weekdays. Candidates must be available to work on weekends.

What You'll Do

Customer Interaction & Issue Resolution

• Respond promptly to customer inquiries across Slack, support email, and ticketing systems (e.g., Pylon), while meeting SLA targets
• Collaborate with AI-powered bots, escalating complex or sensitive issues for human resolution as needed
• Communicate clearly, empathetically, and professionally with users from diverse backgrounds
  
  
  

Knowledge Sharing & Onboarding

• Assist new users with onboarding, answering first-time questions and guiding them through setup
• Identify knowledge gaps and contribute to internal documentation and help articles
• Coordinate with the core team during initial onboarding phases before transitioning to night shift coverage
  
  
  

What We're Looking For

Must-Have Experience

• Previous experience in a customer support role at a software company (startup or fast-growth SaaS strongly preferred)
• Exceptional written communication skills in English
• Familiarity with tools like Slack, Intercom, Linear, Jira, Pylon, or similar support and automation systems
• Ability to thrive in a remote setting with minimal oversight, embracing ambiguity and startup-paced work
  
  
  

Tools You'll Use

• Slack
• Pylon
• Jira
• Linear
  
  
  

Apply here: operationsarmy.com/application