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Customer Service Representative (PH)

Wing Assistant

Metro Manila

Remote

PHP 100,000 - 400,000

Full time

Yesterday
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Job summary

Wing Assistant is hiring a Customer Service Representative to manage calls and ensure customer satisfaction. Candidates should have excellent communication skills and at least one year of experience in customer service, with positions offering remote work and a salary up to PHP 53,000 for experts.

Benefits

Health Insurance (HMO)
Performance Incentives
Paid Training
Upskilling Opportunities
Holiday & Overtime Pay

Qualifications

  • At least 1-year experience in customer service.
  • Excellent English communication skills.
  • Able to work on a graveyard shift.

Responsibilities

  • Manage inbound and outbound calls.
  • Resolve customer concerns effectively.
  • Build sustainable relationships with customers.

Skills

Communication skills
Organizational skills
Tech savvy
Attention to detail

Tools

CRM software
MS Office

Job description

Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Customer Service Representative (Remote)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Customer Service Representative to start immediately!

Duties and Responsibilities include but are not limited to:

  • Manage inbound and outbound calls
  • Resolve customer concerns effectively and efficiently
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Ensure customer satisfaction in every interaction
  • Keep records of customer interactions, process and update customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Ad hoc tasks


Qualifications:

  • At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • Excellent English communication skills, both written and verbal (at least B2 level)
  • Excellent phone, email, and instant messaging communication skills
  • Solid organizational and time management skills
  • Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
  • Experience with word-processing software and spreadsheets (e.g., MS Office)
  • Knowledge of online calendars and scheduling (e.g., Google Calendar)
  • Proactive & confident with keen attention to details
  • Able to work on a graveyard shift


Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps


Benefits:

  • Health Insurance (HMO)
  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay


Schedule: US work hours (20-40 hours per week)

Location: This is a remote job

Salary Package (with HMO):

  • Entry Level (1-3 years of experience): Up to PHP 31,000
  • Intermediate Level (3-5 years of experience): Up to PHP 42,000
  • Expert Level (5+ years of experience): Up to PHP 53,000


Please note:

  • Only qualified candidates will be invited to take the assessment & scheduled for an interview
  • We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website
  • You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired
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