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Customer Service Representative - Onsite

Snapscale

Davao City

On-site

PHP 100,000 - 400,000

Full time

Today
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Job summary

A customer service company is looking for a skilled customer service representative in Davao City. You will be responsible for interacting with customers, handling complaints, and ensuring satisfaction. The role requires at least 1 year of experience in the BPO industry and a proficient command of English. Ideal candidates should be positive, proactive, and willing to learn. This is an onsite position.

Qualifications

  • At least 1 year of relevant experience in BPO industry.
  • Ability to speak and write English proficiently.
  • Open to learning and taking initiative.
  • Positive and helpful attitude.

Responsibilities

  • Interact with customers via phone, email, or in-person.
  • Handle customer complaints and provide solutions.
  • Process orders and maintain customer interaction records.
  • Communicate with internal departments for customer needs.

Skills

Customer interaction
Problem-solving
Communication
Empathy
Job description
Overview

Snapscale is searching for a skilled and experienced customer service representative that has the ability to perform the following tasks:

  • Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within established guidelines.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with internal departments to ensure customer needs are met.
  • Follow communication procedures, guidelines, and policies.
  • Stay knowledgeable about company products, services, and policies.
  • Ensure customer satisfaction and provide feedback to the customer service manager.
Requirements
  • At least 1 year of relevant experience in BPO industry
  • Ability to speak and write English proficiently
  • Open to Learning
  • Takes Initiative
  • Happy and Helpful by nature
  • Amenable to work onsite
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