Customer Service Representative (Healthcare Industry)

Wing Assistant; Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A remote customer service provider is seeking a Customer Service Representative in the healthcare industry. Candidates must have at least 1 year of experience, excellent English communication skills, and the ability to work on a graveyard shift. The position offers a salary of up to ₱30,000 per month and includes health insurance and opportunities for career growth.

Benefits

Health Insurance (HMO)

Performance Incentives

Job Security and Stability

Paid Training

Upskilling Opportunities

100% Work-From-Home

Holiday & Overtime Pay

Qualifications

• At least 1 year of experience as a Customer Service Representative in the healthcare industry.
• Excellent phone, email, and instant messaging communication skills.
• Able to work on a graveyard shift.

Responsibilities

• Respond to inbound calls and inquiries from patients and clients.
• Handle administrative scheduling and coordinate appointments.
• Manage follow-ups via calls, voicemails, emails, and SMS.

Skills

Excellent English communication skills

Organizational and time management skills

Tech savvy

Proactive and attention to detail

Tools

MS Office

CRM

Job description

Please note that this job description is subject to change based on the final interview stage. Ensure you apply for the right job based on your location and experience.

Customer Service Representative (Healthcare Industry)

Wing Assistant is looking for a Customer Service Representative to work remotely on an employment-type status. We are working with a client in the Specific industry.

We’re looking for a Customer Service Representative to start immediately!

Primary Tasks:

• Respond to inbound calls and inquiries from patients, clients, and caregivers, providing accurate information, resolving basic concerns, and ensuring a positive customer experience while adhering to company service standards.
• Handle administrative scheduling by coordinating and booking appointments or care services through the organization’s internal scheduling platform, ensuring accuracy, timeliness, and proper documentation.
• Match and assign caregivers to clients based on availability, qualifications, and client needs, following a straightforward matching process to ensure continuity and quality of care.
• Perform data entry tasks, including updating client records, caregiver schedules, and service logs in the system to maintain accurate and up-to-date information.
• Manage follow-ups and communications by returning phone calls, voicemails, emails, and SMS messages promptly to ensure timely responses and maintain strong customer relationships.
• Execute general administrative tasks such as filing, record maintenance, and assisting other departments as needed to support overall operations and ensure smooth workflow.

Schedule and Salary:

US work hours (20-40 hours per week). Salary: Up to ₱30,000.00 per month

Qualifications:

• At least 1 year of proven experience as a Customer Service Representative in the healthcare industry
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to detail
• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Please note that only qualified candidates will be invited to take the assessment & scheduled for an interview.