Customer Service Representative - Healthcare Account - QC site

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the BPO sector is hiring Call Center Agents for their Healthcare account. The role involves handling inbound and outbound calls, addressing provider queries, and maintaining a high level of customer service. Candidates should have relevant educational qualifications and BPO experience. Exceptional communication and problem-solving skills are essential for success in this role.

Qualifications

• Must have a minimum of 2 years BPO experience.
• Exceptional verbal communication skills.
• Ability to handle customer inquiries and provide information.

Responsibilities

• Handle inbound/outbound provider calls for voice support.
• Provide exceptional customer service to callers over the phone.
• Understand the account's business strategy and managed care direction.

Skills

Customer Service

Communication

Problem Solving

Education

College degree of any 4-year course

Completed at least 2 years in College with 6 months BPO experience

Senior High School graduate with 1 year BPO experience

High School graduate with 2 years BPO experience

Job description

We are hiring for Call center agents for our Healthcare account

Education & Experience:

• College degree of any 4-year course or Completed at least 2 years in College with 6 months bpo experience

• Senior High School graduate with 1 years bpo experience

• High School graduate with 2 years bpo experience

Roles & responsibilities:
• Handle inbound/outbound provider calls for voice support
• Address all queries from Providers (Eligibility and Benefits, Claim status, Authorization, other inquiring pertaining to the account of the Member) supported by the businesss.
• Understand the Account's Business Strategy and managed care direction.
• Utilize and be familiar with current system functions, applications and enhancements.
• Additional responsibilities include development and training of self and co-workers.
• Suggest and shares ideas for systeme improvements.
• Experiments with and accepts new ideas in a positive and timely manner
• The Healthcare Associate must achieve and maintain the Account's Key Performance Measures.
• Provide exceptional customer service to callers over the phone.
• Maintain a high level of professionalism towards peers at all times.
• Abide by and be familiar with all the policies and procedures set forth by the client, the company and the program.
• Adhere to schedule and changes as advised by the Immediate Supervisor.
• Perform tasks in an efficient and effective manner with regard to the delivery of service requirements by the client, project or company.
The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.