Customer Service Representative (Ft)

Buscojobs; Metro Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A global professional services firm is seeking a Process Developer for Customer Care in Metro Manila. In this role, you will deliver outstanding service through various channels while managing intermediary profiles and ensuring compliance. The ideal candidate will possess strong communication skills and a background in processing roles, demonstrating an ability to work independently. This position offers a dynamic work environment focused on respect and integrity.

Qualifications

• Experience in processing roles and managing multiple systems.
• High attention to detail and ability to follow multi-system processes.
• Understanding of how processes impact other teams.

Responsibilities

• Deliver outstanding service across phone and digital channels.
• Manage and maintain intermediary profiles.
• Set up and remove system access.

Skills

Strong communication skills

Problem-solving skills

Ability to work independently

Proficiency in computer systems

Education

Graduate from a recognized university

Job description

Overview

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care. Individuals with strong communication skills & good understanding of banking operations.

Responsibilities

• Deliver outstanding service across phone and digital channels by understanding customer needs and resolving issues effectively.
• Manage and maintain intermediary profiles—external brokers and advisers who connect customers with the bank.
• Set up and remove system access, update profile and portfolio details, and ensure compliance.
• Serve as a key point of contact, shaping the first impression intermediaries have of the bank.
• Investigate and resolve simple complaints, ensuring a smooth and compliant experience for all stakeholders.

Qualifications

Minimum Qualifications / Skills

• Graduate from a recognized university.
• Experience in processing roles and managing multiple systems.
• Strong communication and problem-solving skills.
• Ability to work independently and collaborate with internal and external stakeholders.
• Proficiency in computer systems.

Preferred Qualifications / Skills

• High attention to detail and ability to follow multi-system processes.
• Strong time management and adaptability.
• Understanding of how processes impact other teams (e.g., data quality, commissions, compliance).
• Ability to self-learn using process documentation and switch efficiently between tasks.

Equal Opportunity

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Futhermore, Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process. Examples of scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.