Customer Service Representative for HVAC/R Company

Aidey; Manila; Hybrid; PHP 30,000 - 50,000; Full time

Job summary

An innovative BPO company is seeking a Customer Service Representative for an exciting opportunity in the HVAC/R industry. This role involves partnering with contractors and internal teams to deliver exceptional service, handling inquiries, managing work orders, and resolving customer concerns. With a focus on efficiency and customer satisfaction, you'll thrive in a dynamic environment that values problem-solving and communication skills. Join a forward-thinking firm that is committed to providing cost-effective outsourcing solutions and enhancing customer experiences across various industries. If you have a passion for customer service and a desire to grow, this position is perfect for you.

Qualifications

• Must have excellent communication skills in English.
• Prior customer service experience is essential.
• Ability to work independently and in a team.

Responsibilities

• Manage daily scheduling and support for contractors.
• Respond to customer inquiries via various channels.
• Handle work orders and process payments efficiently.

Skills

Excellent English communication skills

Customer service experience

Problem-solving skills

Time management skills

Positive attitude

Education

Diploma

Tools

Zoho Desk

Zoho Books

Zoho CRM

Job description

Customer Service Representative for HVAC/R Company

Aidey

Negotiable

Hybrid - Manila | 1-3 Years Experience | Diploma | Full-time

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Job Description

Description

***APPLICANTS WITH PREVIOUS EXPERIENCE IN CUSTOMER SERVICE WITHIN THE HVAC INDUSTRY WILL BE GIVEN PRIORITY***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with efficient, flexible, and cost-effective outsourcing solutions.

We offer diverse services including Customer Service, Technical Service, Customer Success, and Back Office functions. Our clients come from SaaS, e-commerce, hospitality, and service industries, seeking to streamline operations and enhance customer experience.

About the Client:

Our client specializes in HVAC/R predictive maintenance and management for small commercial buildings. They utilize smart sensors and AI technology to detect issues early, saving customers money on repairs and energy costs. They collaborate with qualified contractors to address problems proactively before system failures occur.

About the Position:

We are hiring a Customer Service Representative to partner with contractors and internal teams, delivering exceptional service. Responsibilities include handling inbound calls, managing work orders, scheduling, processing payments, and resolving customer concerns efficiently.

This role offers an impactful, high-growth opportunity with responsibilities such as:

1. Managing daily scheduling and support for contractors, emergency repairs, and HVAC/R projects
2. Responding to customer and contractor inquiries via phone, text, email, and web
3. Entering and managing work orders, jobs, and clients on dispatch systems
4. Issuing purchase orders and processing payments
5. Handling customer concerns and resolving issues effectively

Requirements:

• Excellent English communication skills: verbal, written, and reading – MUST
• Customer service experience with a commitment to customer satisfaction – MUST
• Problem-solving skills to meet customer needs
• Ability to learn new technology, share knowledge, and provide feedback for process improvement
• Ability to work independently and as part of a team
• Strong prioritization and time management skills in a fast-paced environment
• Positive attitude and eagerness for continuous improvement
• Experience with Zoho tools (Zoho Desk, Zoho Books, CRM) – Advantage
• HVAC industry experience – Advantage

Work Schedule:

• This is a full-time, work-from-home position. Work hours are 8.5 hours a day, 5 days a week.

Additional Notes

Please refer to the job description for requirements. Be cautious of potential job scams, especially if an employer:

• withholds your ID
• requires guarantees or property collection