Customer Service Representative - Fixed Night shift schedule, Full onsite (BGC)

Private Advertiser; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading company is seeking a Customer Service Representative to provide vital support to participants regarding their Health Reimbursement Accounts. The role involves actively listening to clients, guiding them through applications, and ensuring adherence to compliance guidelines, all while working the fixed night shift on-site.

Qualifications

• Experience in customer service or related fields is advantageous.
• Ability to navigate multiple systems efficiently.
• Willingness to accept feedback and improve performance.

Responsibilities

• Assist participants with enrollment issues and general inquiries.
• Log contact attempts and analyze patterns or trends.
• Provide effective support and resolve issues over the phone.

Skills

Active Listening

Empathy

Problem Solving

Effective Communication

Job description

We are looking for a Customer Service Representative (CSR) to serve as an advocate for our participants by assisting with enrollment issues, applications, general questions and concerns, and supporting the management of their Health Reimbursement Accounts (HRA).


Key Responsibilities:

• Actively listen to clients and assess their needs using a consultative approach

• Guide participants through the completion of their applications in a structured manner

• Accurately log outbound contact attempts and observe potential patterns or trends

• Adhere strictly to compliance guidelines when handling service and application-related inquiries

• Identify root causes of issues and clearly communicate appropriate solutions to participants

• Provide empathetic and effective support to participants via phone

• Navigate and utilize multiple internal systems to resolve concerns efficiently

• Demonstrate patience and empathy to de-escalate calls from concerned participants

• Ensure timely and high-quality delivery of internal and external service standards

• Accept and apply feedback or coaching to continuously enhance performance

• Perform additional duties as assigned
  
  ️Fixed Night Shift, full work onsite️