Customer Service Representative (Dayshift - Onsite)

VA PLATINUM PTY LTD INC.; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading staffing solution company is looking for Customer Service Representatives ready to transition into Administrative Virtual Assistant roles. The position involves managing client relations, handling administrative tasks, and providing support to Australian businesses. This is an excellent opportunity to leverage your customer service background in a dynamic and flexible environment, with industry-leading benefits and a supportive team culture.

Benefits

HMO with Dental Coverage + Dependents

2-week paid Christmas Break

Fixed weekends off

Dayshift schedule

Qualifications

• Minimum 3 years work experience in customer service, sales, or administrative roles.
• Strong English communication skills, both written and verbal.
• Experience with invoicing and complex administrative tasks is a plus.

Responsibilities

• Managing emails and calendars for clients.
• Updating client records in the CRM system.
• Documenting and improving administrative processes.

Skills

Client relations

Communication

Organization

Attention to detail

Tools

Google applications

Microsoft Office

Database management tools

Job description

Ready to transform your career and embrace an exciting new challenge?

Eager to work closely with clients and gain hands-on experience?

Driven by a passion for professional growth and eager to unlock new opportunities?

Join VA Platinum!

We are seeking Customer Service Representatives who handle insurance accounts and are ready to take the next step in their careers by transitioning into an Administrative Virtual Assistant role. If you're eager to leverage your client service skills in a more flexible and varied environment, this opportunity offers a perfect blend of administrative responsibilities and the chance to grow in a new direction.

About the Role

We’re seeking Admin VirtualAssistants to support Australian businesses. Focus on file management, administrative duties, email and social media management (if needed), and client relations. Our clients seek dedicated superstars eager to grow their businesses.

Ideal Candidate (Must Have Requirements)

• A minimum of 3 years of work experience in customer service, sales and e-commerce, banking, finance and commerce, accounting, marketing, or human resources. Experience in administrative roles is also preferred
• Proficiency in using Google and/or Microsoft Office applications, database management tools, and other computer skills
• Experience with invoicing, complex administrative tasks, and client relations is a plus
• Strong written and verbal English communication skills
• Excellent email and calendar management abilities
• High attention to detail
• Willingness to work on-site at our Cebu City office

Tasks and Responsibilities

• Entering and documenting data, and assisting with forms or loan applications
• Managing emails and calendars
• Updating and maintaining client records in the Customer Relationship Management (CRM) system
• Coordinating with customers and clients, including prospects and existing clients
• Handling client social media administration as needed
• Documenting and improving processes as required
• Conducting research, reporting, and managing vendors as necessary

Industry-leading benefits

• HMO w/ Dental Coverage + Dependents
• 2-week paid Christmas Break. Enjoy the season without worrying about your work.
• Fixed weekends off (Saturday and Sunday). Take control of your weekends, relax with loved ones, or indulge in your passions.
• Take advantage of working the dayshift schedule! Wake up to the sunrise and wind down as the sun sets.

We have a virtual recruitment process. What you need

• Stable Internet Connection (at least 10 Mbps)
• Laptop or PC w/ Webcam

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About VA Platinum

VA Platinum is a leading, fast-growing offshore staffing solution for Australian and New Zealand small and medium businesses. We recruit and manage virtual assistants (VAs) to empower business owners to achieve their goals. At the same time, we create meaningful opportunities for our staff in the Philippines to lead better lives.

We pride ourselves on having a supportive and collaborative team. We value energy, candid communication, and a high-performance work environment. We are looking for someone who fits well into this culture and can contribute positively to our team's dynamic.

Other Cebu-Based Career Opportunities

• AU Accountants/Bookkeepers
• Financial Planning VAs
• Mortgage Broking VAs
• Executive Assistants
• Digital Marketing Specialists
• Team Leaders
• Project Managers
• Mortgage Parabrokers (anywhere in the PH)
• Paraplanners