Customer Service Representative Cebu IT Park

SMCS Outsourcing; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A BPO company in Cebu City is seeking Customer Service Representatives to handle inquiries and provide excellent service across phone, chat, or email. This role is ideal for both new graduates and experienced individuals looking to build a career in customer service. No prior experience is required as training will be provided. Flexibility with work schedules is necessary.

Benefits

Employee Recognition Program

Insurance Health & Wellness

13th Month Pay

Qualifications

• No BPO experience required, training will be provided.
• Willing to work onsite in Cebu IT Park.
• Amenable to shifting schedules, weekends, and holidays.

Responsibilities

• Handle inbound or outbound customer inquiries in a professional manner.
• Identify customer needs and provide effective resolutions.
• Accurately document all customer interactions.

Skills

Strong communication skills

Problem-solving skills

Education

High School Graduate or higher

Job description

Customer Service Representative Cebu IT Park

SMCS Outsourcing

On-site - Cebu No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Employee Recognition Program, Incentives

Government Mandated Benefits

13th Month Pay

Insurance Health & Wellness

HMO

Read More

We are looking for enthusiastic and customer-driven Call Center Representatives to join our growing team in Cebu IT Park.

Your main role is to handle customer inquiries, provide accurate information, and deliver excellent service across phone, chat, or email channels. This is a great opportunity for both new graduates and experienced applicants looking to build a career in the BPO industry.

Job Requirements

• High School Graduate or higher
• No BPO experience required (training will be provided)
• Strong communication and problem-solving skills
• Willing to work onsite in Cebu IT Park
• Amenable to shifting schedules, weekends, and holidays

Responsibilities

• Handle inbound or outbound customer inquiries in a professional manner
• Identify customer needs and provide effective resolutions
• Accurately document all customer interactions
• Follow company procedures and maintain quality standards
• Meet individual and team performance goals

Working Location

One Montage. ground floor, Montage building, Recruitment hub at the Lower, Archbishop Reyes Ave, Cebu City, Philippines

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