50K Signing Bonus! | Spanish Bilingual Representative | Start Asap

Genpact Services LLC; Philippines; On-site; PHP 357,000 - 469,000; Full time

Job summary

Genpact’s Customer Service – Order Management Representative role involves managing customer orders end-to-end and delivering high-quality support. Serve as the primary contact for order status, deliveries, and inquiries, ensuring accuracy, timeliness, and customer satisfaction across the O2C process.

The role requires experience in customer service or O2C operations, hands-on ERP usage, and strong communication skills.

Qualifications

• High School graduate or college undergraduate in any course.
• Experience in customer service, order management, or order-to-cash operations.
• Hands-on experience with ERP systems and MS Excel.
• Strong customer service orientation with attention to detail.

Responsibilities

• Manage customer orders end-to-end in ERP/order management systems (e.g., SAP, Oracle, NetSuite).
• Provide updates on order status, deliveries, and inquiries via email, phone, or ticketing systems.
• Coordinate with internal teams (Sales, Supply Chain, Logistics, Finance, Warehouse) to resolve issues.
• Monitor order fulfillment, address delays, and ensure accuracy and timeliness across the O2C process.

Skills

ERP systems

MS Excel

Customer service

Communication skills

Attention to detail

Education

High School / College Undergraduate

Tools

ERP systems

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of [Process Developer], [Customer Service]! Spanish Bilingual

The Customer Service – Order Management Representative is responsible for managing customer orders end-to-end while delivering high-quality customer support. This role serves as the primary point of contact for customers regarding order status, deliveries, and order-related inquiries, ensuring accuracy, timeliness, and customer satisfaction across the order-to-cash (O2C) process.

Responsibilities

Order Management

• Receive, review, and process customer orders accurately in ERP/order management systems (e.g., SAP, Oracle, NetSuite).
• Validate order details including pricing, product availability, delivery schedules, and customer data.
• Manage order changes, cancellations, back-orders, returns, credits, and re-bills according to company policies.
• Monitor order fulfillment status and proactively address delays, shortages, or system issues.
• Ensure compliance with contractual terms, pricing agreements, and internal controls.

Customer Service

• Serve as the primary contact for customers regarding order status, delivery timelines, invoicing, and documentation.
• Respond to customer inquiries via email, phone, or ticketing systems in a timely and professional manner.
• Handle customer complaints and escalations related to orders and deliveries, ensuring resolution within SLA.
• Coordinate with internal teams (Sales, Supply Chain, Logistics, Finance, Warehouse) to resolve customer issues.
• Maintain strong customer relationships and deliver positive customer experience.

Reporting & Process Support

• Maintain accurate records of order transactions and customer interactions.
• Generate and review reports on order backlog, fulfillment performance, and customer issues.
• Support audit requirements and ensure data integrity.
• Participate in process improvement initiatives to enhance customer satisfaction and operational efficiency.

Qualifications we seek in you!

Minimum qualifications

• High School Graduate (old and new curriculum) and/or CollegeUndergraduate of any course
• Relevant experience in customer service, order management, or order-to-cash operations.
• Hands-on experience with ERP systems and MS Excel.
• Strong customer service orientation and communication skills.
• High attention to detail and ability to manage multiple priorities.

Preferred qualifications

• Experience in shared services, BPO, or multinational environments.
• Familiarity with Order-to-Cash (O2C) processes, invoicing, and logistics.
• Knowledge of Incoterms and basic supply chain concepts.
• Experience working with SLAs, KPIs, and customer escalation management.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.