Customer Service Representative (AU Background) | Dayshift | Onsite in Makati

Vault Outsourcing OPC; Pasig; On-site; PHP 100,000 - 400,000; Full time

Job summary

Une entreprise dynamique offre un poste d'agent de support client, implémentant l'excellence du service à la clientèle. Le candidat devra gérer des interactions multiples, résoudre les plaintes, et contribuer à l'amélioration continue. Avec des avantages attrayants tels que l'HMO et un environnement de travail de soutien, nous cherchons une personne passionnée par le service client et capable d'évoluer dans un cadre dynamique.

Benefits

Laptop provided

HMO (MAXICARE) benefits for you and your dependents

Group Life Insurance

Mental Health Program (Free Consultation)

Employee Referral Program (Day 1 eligibility, above-average referral bonus)

Up to 20 leave credits per year, convertible to cash

Annual performance review

Company events, rewards, and recognition

Monthly engagement activities

Qualifications

• Au moins 2 ans d'expérience dans un rôle de service client.
• Compétences en communication écrite et verbale excellentes.
• Capacité à travailler sous pression et à gérer les attentes.

Responsibilities

• Gérer chaque interaction client via plusieurs canaux.
• Mettre à jour les dossiers clients après chaque interaction.
• Identifier les processus d'amélioration continue.

Skills

Communication

Gestion du temps

Résolution de problèmes

Adaptabilité

Education

University degree preferred

Tools

CRM

Job description

Job Title: Customer Support Officer
Location: Full onsite in Makati City
Schedule: Monday through Friday | Dayshift

Key Responsibilities:

· Wear many hats to accomplish a singular goal, providing our customer with a best-in-class experience.

· Handle each customer interaction via multiple channels phone, email and/or chat in accordance with company policies, guidelines and procedures.

· Put in the extra effort to engage customers, listen to customer complaints or concerns and work to resolve their issues.

· Responsible for accurately updating customer records after each interaction.

· Assist on handling escalated calls from across all areas; handling Level 1 complaints and complex problems posed by our customers.

· Assist Operations team and greater business through regular knowledge sharing.

· Advise Ops Manager and key stakeholders of customer service trends and assist with proactive strategies to ensure customer satisfaction.

· Proactively identify process, system gaps and work with your team and key stakeholders to develop possible solutions and improvements.

· Drive the increase in the efficiency and accuracy of our processes.

· Perform any other contact centre duties as directed.

· Consistently meet your team and individual measures of success.

Qualifications:

· A team player with excellent written and verbal communication and interpersonal skills.

· Be agile and have a strong willingness to accept and embrace change.

· A passion for customer service alongside strong judgement, logical thinking to obtain the best outcome for the customer and the business.

· Proven ability to work under pressure and manage customer and business expectations.

· Have an innovative approach with a focus on continuous process improvement.

· Able to work autonomously.

· Open, honest, respectful, and trustworthy.

· Organized and proactive.

· Demonstrate high integrity.

· University degree preferred.

· At least 2 years experienced.

· Understanding of relevant regulatory legislation under the Australian Securities and Investments Commission Act (2001) (ASIC Act), Competition and Consumer Act, The AntiMoney Laundering, and Counter-Terrorism Financing Act, Privacy Act; and National Consumer Credit Protection Act.

· Sound Computer skills, past experienced with CRM a plus.

About the Company:

Explore Exciting Opportunities at Vault Outsourcing: Your Gateway to Offshoring Excellence.

Are you seeking a great career opportunity with exceptional benefits? Look no further! Vault Outsourcing is not just a company; it's a dynamic force offering a new and exciting career path. We believe our people are our greatest asset and foster a family atmosphere that encourages excellence. Join us in redefining offshoring excellence, where your career is valued, and exciting opportunities await. Discover what we can offer your gateway to a fulfilling career!

Exciting Benefits:

• Laptop provided

• HMO (MAXICARE) benefitsfor you and your dependents

• Group Life Insurance

• Mental Health Program(Free Consultation)

• Employee Referral Program(Day 1 eligibility, above-average referral bonus)

• Up to 20 leave credits per year, starting from the first month (Unused credits convertible to cash)

• Annual performance review

• Company events, rewards, and recognition

• Monthly engagement activities