Customer Service Representative | Appliances | Tech Support (Onsite, Day Shift)

Platinum Outsourcing; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A growing BPO company in Manila is seeking a Customer Service Representative for technical support in consumer goods. Candidates should have at least 3 years of experience and exceptional communication skills, with a willingness to work onsite. Join a rapidly expanding team focused on delivering top-notch service.

Qualifications

• 3 years experience in customer service role, providing warranty / technical support for consumer goods / electronics.
• Available and able to work on-site in Alabang / Filinvest City.

Responsibilities

• Manage incoming phone calls from customers and clients.
• Address level 1 & 2 customer matters.
• Perform administrative tasks (blended support).

Skills

Exceptional English communication skills

Time management skills

Multi-tasking ability

Job description

Customer Service Representative | Appliances | Tech Support (Onsite, Day Shift)

Job Openings Customer Service Representative | Appliances | Tech Support (Onsite, Day Shift)

About the job Customer Service Representative | Appliances | Tech Support (Onsite, Day Shift)

You must be able and willing to work from site in Filinvest City, Alabang (Asian Star Building).

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4 years ago (and growing to 175+ employees in that time).

We have plans to expand to 500+ employees by 2028.

We are seeking 2 x CSR's for a growing client program. You will have technical / warranty support experience in consumer goods / electronics.

The role:

You will be responsible for managing incoming phone calls from customers and clients, addressing level 1 & 2 matters. The role/s also include managing an inbox, and performing other administrative tasks (blended support).

You and your experience:

• 3 years experience in customer service role, providing warranty / technical support for consumer goods / electronics.
• Available and able to work on site in Alabang / Filinvest City
• Exceptional English communication skills (written and spoken)
• Exceptional time management skills and an ability to multi task