Customer Service Representative - Alorica Cebu - Work From Home

TalentLink Outsourcing; Cebu City; Remote; PHP 100,000 - 400,000; Full time

Job summary

A leading BPO company in Cebu City is seeking customer service representatives to handle inquiries and resolve complaints. No prior experience is required as training will be provided. Employees can enjoy a competitive salary package, benefits including paid training, vacation leave, and incentives, all while working in a supportive team environment.

Benefits

Competitive salary package

Paid training

Annual performance increase

Health Maintenance Organization (HMO) benefits

Paid vacation leave

Qualifications

• Ability to communicate clearly and follow company guidelines.
• No prior BPO experience required; training will be provided.
• Open to fresh graduates and vocational graduates.

Responsibilities

• Answer customer inquiries via phone, email, or chat.
• Resolve complaints and provide effective solutions.
• Process orders, payments, and refunds.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High School Diploma or equivalent

Job description

Note : MUST READ!

Applicants must be able to report onsite to process necessary documents and receive the device provided by the company. A one-month training will be conducted onsite before transitioning to a work-from-home setup.

• Answer customer inquiries via phone, email, or chat
• Resolve complaints and provide effective solutions
• Process orders, payments, and refunds
• Assist with product and service support
• Maintain accurate customer records in the system
• Communicate clearly and follow company guidelines
• Coordinate with other teams for issue resolution
• Meet performance and quality metrics
• Gather and relay customer feedback

Requirements & Benefits at ALORICA PH:

• Competitive salary package
• No prior BPO experience required — training will be provided
• Open to fresh graduates, SHS/HS graduates, college undergraduates, and vocational graduates
• 20% night differential
• Paid training
• Program incentives
• HMO and government benefits
• 13th month pay
• Paid vacation leave and personal time off
• Anniversary bonus
• Annual performance increase
• Work onsite with a professional and supportive team