Customer Service Representative | Alabang

eClerx Muntinlupa City, National Capital Region, Philippines

2 days ago Be among the first 25 applicants

Direct message the job poster from eClerx

Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets. Upselling on every opportunity call.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

• Bachelor's degree in any field is preferred but not required.
• Excellent verbal and written communication skills in English.
• Previous experience in a customer service (or customer service with upselling) role in a call center environment.
• Prior experience in a Cable/Broadband account is a plus, but not required.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including night shift, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Amenable to work 100% onsite in Alabang, Muntinlupa City.

Seniority Level:

Associate

Employment Type:

Full-time

Job Function:

Customer Service

Industries:

Outsourcing and Offshoring, Consulting, and Telecommunications