Customer Service Representative

Bank of the Philippine Islands (BPI); Quezon City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial institution is seeking a Jr. Phone Banking Specialist/Customer Service Representative to address client inquiries and resolve complaints. The ideal candidate will possess strong communication and listening skills, a degree in any field, and adaptability to a flexible schedule. This position offers a structured environment with the opportunity to work with various teams within the bank.

Qualifications

• Graduate from a 4-year college course.
• Good listening and comprehension skills.
• Adequate communication skills, preferably in English.

Responsibilities

• Receive and resolve client inquiries through various channels.
• Make decisions based on set parameters and guidelines.
• Collaborate with other teams within the bank.

Skills

Listening skills

Communication skills

Education

Bachelor's degree

Job description

Location: Vertis North, Quezon City

The Jr. Phone Banking Specialist/Customer Service Representative attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

RESPONSIBILITIES:

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
• Exercises decision-making within set parameters and guidelines.
• Interfaces/interact with other teams in the bank.

QUALIFICATIONS

• Graduate from a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday and graveyard shift
• Residing within Quezon City or nearby towns/cities/localities