Customer Service Representative

TTEC; Quezon City; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

Health benefits package

Paid time off (PTO)

Tuition reimbursement

Job summary

TTEC is seeking a Customer Service Representative for dayshift, onsite at Araneta, Quezon City. This role focuses on delivering exceptional customer experiences through effective communication and issue resolution.

You will join a global team that emphasizes humanity in business and ongoing learning. As part of our dayshift team in Quezon City, you’ll interact with customers, resolve queries, and contribute to a supportive, inclusive work environment.

Qualifications

• Completed senior high school or two years in college.
• Open to all newbies or with customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Product knowledge

Computer skills

Communication skills

Education

Senior high school or 2 years in college

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative – Dayshift working onsite in Araneta, Quezon City, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Araneta, Monday to Friday from 9am to 4pm at 14F Gateway Tower, Cubao, Quezon City

What You’ll Do

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring To The Role

• Completed senior high school or two years in college
• Open to all newbies or with customer service experience
• Recognize, apply and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to a Team Lead. We are regularly hiring for this role. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different Vantage points and for you to bring value to the table in your own unique way.

Primary Location

PH-National Capital-Quezon City, Metro Manila

Job

*Customer Care Representative