Customer Service Representative

Thermo Fisher Scientific; Quezon; On-site; PHP 100,000 - 400,000; Full time

Job summary

A global scientific company in Quezon City is seeking a Customer Service professional to join their team. In this role, you will ensure accurate account management and provide excellent customer support. Applicants should have strong communication skills and attention to detail. Experience in customer service is preferred, but fresh graduates are welcome. The position operates in a standard office environment with a focus on teamwork and quality service.

Qualifications

• Relevant customer service experience is preferred.
• Fresh graduates are welcome.
• Experience with Oracle or SAP preferred but not essential.

Responsibilities

• Build and follow up on accounts, ensuring accuracy.
• Perform accurate data entry with attention to detail.
• Implement computer systems for quality customer data.
• Track performance and identify areas for improvement.
• Assess customer requirements and direct activities.

Skills

Attention to detail

Problem-solving

Communication skills

Self-motivation

Organizational skills

Diplomacy

Microsoft Office

Education

High school diploma

Bachelor’s Degree preferred

Tools

Oracle

SAP

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join our ambitious team at Thermo Fisher Scientific, where you will play a crucial role in making the world healthier, cleaner, and safer. Our Customer Service team in Quezon City is dedicated to providing world-class support to our clients throughout their lifecycle, ensuring outstanding service at every stage.

Key Responsibilities:

• Build and follow up on accounts, modifying them as necessary to ensure accuracy.
• Demonstrate flawless attention to detail with accurate data entry, understanding the direct impact on delivery and invoicing.
• Successfully implement required computer systems to maintain quality customer data.
• Maintain daily customer service reports to track performance and identify areas for improvement.
• Assess individual customer requirements and direct activities to appropriate departments to ensure accurate quotes and lead times.
• Strictly adhere to SOPs, SLAs, and departmental training guidelines.
• Collaborate on assignments and projects as part of a team.
• Perform other related duties as required and assigned.

Skills:

• Display outstanding attention to detail and accuracy in the workplace.
• Proven ability to identify and solve problems while multitasking under deadlines.
• Strong written and verbal communication skills.
• Must possess self-motivation, enthusiasm, a positive attitude, and perform as a great teammate.
• Good organizational skills and the ability to prioritize effectively.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Work on your own initiative on daily routine tasks and system issues.
• Proficient Microsoft Office user.

Experience:

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome.
• Experience with Oracle or SAP preferred but not essential.

Education:

• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred but not essential; candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple displays.
• Most of the other physical demands are typical of those associated with an office environment.
• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.