Customer Service Representative

Concentrix 1BPO; Pampanga; On-site; PHP 30,000 - 50,000; Full time

Job summary

Join a leading BPO where your career can flourish! This dynamic company offers a supportive environment to empower individuals, providing numerous opportunities for growth and development. With a commitment to excellence, they have received accolades for being a top employer. Enjoy a competitive salary along with various benefits, including meal allowances, educational assistance, and comprehensive health plans. If you're looking for a fulfilling career in a modern workplace, this is the perfect opportunity for you!

Benefits

Meal and Transportation Pay

Rice Allowance

Night Differential

Account Incentives

Sick and Vacation Leaves

Educational Assistance

Retirement Plan

Annual Appraisal and Bonuses

Comprehensive Health Plan

Clean and Safe Working Environment

Qualifications

• Strong communication skills in a customer-focused environment.
• Ability to empathize and build rapport with customers.

Responsibilities

• Communicate with customers in a courteous and professional manner.
• Listen attentively to customer needs and provide appropriate resolutions.

Skills

Customer Communication

Empathy

Problem Solving

Decision Support

Education

High School Diploma

Bachelor's Degree

Job description

About Us

We are CONCENTRIX – the #1 BPO in the industry – where incredible careers begin and thrive. Whether yours is just beginning or you're making a fresh start, we empower people through continuous opportunities to grow and promote the ability to explore the many career paths the organization has to offer. This commitment has earned us the Hall of Fame honors in both Best Company and Best Employer categories by the International ICT Awards. Join the #1 BPO team and help you find a fruitful career with us; a job you will enjoy and be proud of.

Benefits

• Very competitive salary
• Meal and transportation pay
• Rice allowance
• Night differential [when applicable]
• Account incentives
• Sick and vacation leaves
• Educational assistance
• Retirement plan
• Annual appraisal and bonuses
• Comprehensive health plan for you and your loved ones
• Clean, safe & modern working environment

Job Responsibilities

1. Communicate with customers in a courteous, friendly, and professional manner using agreed procedures.
2. Listen attentively to customer needs; demonstrate empathy while maximizing opportunities to build rapport.
3. Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
4. Maintain basic knowledge of client products and/or services.