Customer Service Representative

Concentrix; Muntinlupa; On-site; PHP 100,000 - 400,000; Full time

Job summary

A customer service-focused company is seeking a Customer Service Representative in Muntinlupa, Philippines. The candidate should have strong communication skills, a knack for problem-solving, and the ability to thrive in a fast-paced environment. Responsibilities include assisting customers through various channels and resolving issues effectively. If you are passionate about customer service, apply now to join the team!

Qualifications

• Proven experience in customer service or related field.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Assist customers with inquiries via phone, email, and chat.
• Resolve customer complaints and issues promptly.
• Build strong relationships with clients to ensure satisfaction.
• Document interactions and report on feedback trends.
• Collaborate with team members to improve service efficiency.
• Support promotional campaigns by providing product knowledge.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Attention to detail

Proficiency in using CRM software

Job description

We're Hiring: Customer Service Representative!

We are looking for an enthusiastic and dedicated Customer Service Representative to join our team in Muntinlupa, Philippines. The ideal candidate will possess excellent communication skills and a passion for helping customers resolve their issues efficiently.

Location: Muntinlupa, Philippines
Work Mode: Work From Office
Role: Customer Service Representative

What You'll Do:

• Assist customers with inquiries via phone, email, and chat
• Resolve customer complaints and issues promptly
• Build strong relationships with clients to ensure satisfaction
• Document interactions and report on feedback trends
• Collaborate with team members to improve service efficiency
• Support promotional campaigns by providing product knowledge

What We’re Looking For:

• Proven experience in customer service or related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure in a fast-paced environment
• Proficiency in using CRM software is a plus

Ready to make an impact? Apply now and let’s grow together!