Customer Service Representative

AADI Global; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

AADI Global is seeking a passionate Customer Service Representative to join their team in Manila. The role involves providing top-notch service to global customers through phone interactions, ensuring customer satisfaction by resolving inquiries and expanding customer retention. Ideal candidates will have strong communication skills and a willingness to work in a dynamic environment.

Qualifications

• At least 1 year of relevant customer service experience preferred, especially with voice accounts.
• Excellent English communication skills, both spoken and written.
• Ability to work in varying shifts and fast-paced environments.

Responsibilities

• Provide exceptional service to customers via phone.
• Handle customer inquiries and resolve issues efficiently.
• Update CRM systems and internal trackers.

Skills

Communication Skills

Problem-solving

Customer Service

Education

High School Graduate

Job description

About the Role:

We are seeking a passionate and dedicated Customer Service Representative! As a key member of our customer service team, you will be responsible for providing exceptional service to our global customers via phone calls, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

• Handle all calls with courtesy and professionalism

• Handle customer inquiries in a timely, professional manner

• Take inbound calls for customers to handle orders, queries.

• Retention and winning back of dissatisfied customers.

• Develop solutions to solve the customer needs specially with their orders and other requests.

• Updating all CRM systems and internal trackers

• Research required information using available resources: Client Product Websites and Knowledge Based-Books including speakers/magazines, etc.

What we are looking for:

• High School Graduate or equivalent with at least 1 year of relevant experience (experience with voice international accounts would be preferred)

• Must possess excellent English communication skills (In both Spoken and Written with ability for free flow speech).

• Previous customer service experience is a plus but not required.

• Ability to work in a fast-paced environment and handle customer issues efficiently.

• Strong problem-solving skills and a positive attitude.

• Flexibility to work in varying shifts (including nights and weekends) based on business needs.

• Amenable to on-site setup