Customer Service Representative

0207 Diversey Philippines Inc; Makati; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Growth opportunities

Job summary

Solenis is seeking a Customer Service professional in the Philippines to respond to inquiries via telephone, email, and website chatbot, handling orders and account transactions in line with established service standards.

You will manage orders, run reports, address complaints, collaborate with other functions, build relationships with customers, and support the Sales Team to provide end-to-end service. Solenis offers competitive compensation and comprehensive benefits.

Qualifications

• Experience in customer service roles.
• Ability to process orders and handle inquiries.
• Strong communication and problem-solving capabilities.

Responsibilities

• Process orders accurately and in line with policies.
• Run and follow up on control reports to fulfill order-to-payment.
• Handle and close customer complaints on time.
• Collaborate with other functions to close complaints.
• Build relationships with key customers and support Sales Teams.
• Act as a reference for Sales Account Managers and communicate KPI.

Skills

Customer service

Order management

Complaint handling

Cross-functional collaboration

Sales support

Communication

Job description

About us

In July 2023, Diversey was bought by Solenis. The agreement unites two of the industry's heavyweights with activities in related and highly complementary markets. Solenis produces sustainable specialty chemicals for water-intensive industries, while Diversey specializes in providing solutions and technologies within cleaning, hygiene and infection prevention. With the acquisition, Solenis has activities in over 130 countries, with 71 production facilities and over 15,000 employees. In 2024, Solenis is Recognized as a US Best Managed Company for the third consecutive year. For over 100 years, we at Diversey have worked to further develop and adapt our wide range of cleaning and hygiene solutions. Our solutions include everything from patented cleaning agents, dosing and dispensing equipment, floor machines, digital monitoring systems, services and advice. Business we serve: Facility Management, Building Service Contractors, Foodservice, Hospitality, Public Sector, Healthcare, Channel Partners etc. We are green at heart and working with sustainable development as a very comprehensive concept that deals with both environmental, economic and social aspects. Thanks to our long history as a market leader in hygiene, infection prevention and cleaning solutions, the name Diversey has today become synonymous with quality and credibility.

At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.

About the role

The Customer Service role is responsible for responding to customer inquiries via telephone, email, and website chatbot in a timely and professional manner, in line with established service and quality standards. The role also processes customer orders, invoices, account-related transactions, and applications for new services, maintenance, and service termination, while troubleshooting customer issues and resolving complaints effectively to ensure a positive customer experience.

• Order Management Process all orders efficiently, accurately and in line with policies and procedures
• Run and follow up on various control reports to ensure that the order-to-payment process is fulfilled
• Complaint Management Handle and close customer complaints on time
• Collaborate with other functions to close complaints
• Customer Management To handle all incoming telephone calls and emails dealing with Customers' needs Build relationships with key customers
• Sales Support Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution. Communicate with Sales Account Managers (by email/phone), enabling complete visibility of key Customer issues. Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Service KPIs and strategy.

Come join our team as a Customer Service professional and make a difference in every customer interaction!

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.