Customer Service Representative

RemoteVA; Davao City; Remote; PHP 100,000 - 400,000; Full time

Job summary

RemoteVA is seeking a dedicated Customer Service Representative to join its dynamic team. This fully remote position involves responding to tenant inquiries, managing rent communications, and providing exceptional service. Enjoy a supportive work environment, opportunities for growth, and a work-life balance with weekends off.

Benefits

Fully remote work environment

Supportive and friendly back-office team

Opportunities for growth and development

Work-life balance with weekends off

Qualifications

• Excellent verbal and written communication skills.
• Prior experience in customer service or property management is a plus.
• Comfortable working remotely and proficient with technology.

Responsibilities

• Respond promptly and professionally to tenant inquiries via phone and email.
• Coordinate service calls and ensure timely resolution of tenant concerns.
• Maintain accurate records of interactions and transactions using our CRM system.

Skills

Verbal communication

Written communication

Problem-solving

Organizational abilities

Multitasking

Job description

Job Title: Remote Customer Service Representative

Company Overview:

Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.

Job Description:

We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries, assist with service calls, and manage rent-related communication. This is a fully remote position, offering work-life balance and a strong support team to help you succeed.

Key Responsibilities:

• Respond promptly and professionally to tenant inquiries via phone and email
• Coordinate service calls and ensure timely resolution of tenant concerns
• Handle rent-related communications, including payment updates and general inquiries
• Maintain accurate records of interactions and transactions using our CRM system
• Collaborate with the back support team to address tenant needs efficiently
  
  

Requirements

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving and organizational abilities
• Prior experience in customer service or property management is a plus
• Comfortable working remotely and proficient with technology
• Ability to manage time effectively and multitask in a fast-paced environment
  
  

Benefits

Schedule:

• Monday to Friday, 9:00 AM to 5:00 PM EST
• Weekends Off!
  
  

What We Offer:

• Fully remote work environment
• Supportive and friendly back-office team
• Opportunities for growth and development
• Work-life balance with weekends off