Customer Service Representative

CallTek; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

CallTek is seeking a dedicated Customer Service Representative to join their team in Cebu City. The role involves providing exceptional service to customers, resolving inquiries, and maintaining accurate records. This position offers a competitive salary, growth opportunities, and training in a dynamic environment.

Benefits

Competitive salary and benefits package

Opportunity for growth and career development

Training and support to enhance skills

Dynamic and multicultural environment

Qualifications

• At least 6 months of relevant work experience.
• Excellent communication skills.
• Strong problem-solving and time-management abilities.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Assist customers with product and service-related questions.
• Resolve customer issues by providing appropriate solutions.

Skills

Communication

Problem Solving

Time Management

Teamwork

Tools

Computer Systems

Job description

Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our valued customers. This is a great opportunity to assist our diverse customer base in a professional and friendly manner.

Responsibilities

• Respond to customer inquiries and provide accurate information in a timely manner
• Assist customers with product and service-related questions or concerns
• Navigate and utilize internal systems and databases
• Resolve customer issues by providing appropriate solutions and alternatives
• Ensure customer satisfaction and retention by building positive relationships
• Follow company policies and procedures to ensure consistency and quality
• Collaborate with internal teams to address customer issues and improve processes
• Maintain thorough and accurate customer records

Requirements

• With at least 6 months of relevant work experience
• Excellent communication skills and ability to adapt to different customer needs
• Strong problem-solving and time-management abilities
• Attention to detail and ability to prioritize tasks
• Ability to work well in a team-oriented environment
• Proficiency in using computer systems and software

Benefits

- Competitive salary and benefits package.

- Opportunity for growth and career development.

- Training and support to enhance technical and customer service skills.

- Work in a dynamic and multicultural environment.