Customer Service Representative

CoDev Philippines; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

Join a forward-thinking company as an Inbound Call Representative, where your communication skills will shine! This role is pivotal in our customer service team, ensuring seamless interactions between clients and specialists. You'll manage incoming calls, follow detailed scripts, and contribute directly to customer satisfaction and lead generation. With a fantastic work culture and ample learning opportunities, this position offers a chance to grow within a supportive environment. If you're ready to make an impact and thrive in a dynamic setting, this is the perfect opportunity for you!

Benefits

Learning Opportunities

Fantastic Work Culture

Qualifications

• Strong English communication skills with minimal accent.
• Ability to navigate computer systems and CRM platforms.

Responsibilities

• Manage and respond to inbound calls professionally.
• Follow scripts to assess caller needs and transfer calls appropriately.

Skills

Communication Skills

Multitasking

Customer Service

Lead Generation

Tools

CRM Systems

Power Dialer

Job description

Since 2010, CoDev has been in the business of giving small to medium-sized businesses access to the benefits of an international workforce without the distraction and costs of opening their own remote office. CoDev focuses on hiring technical talent for businesses, focusing on developers with skills such as Java, PHP, .NET, Python, and Ruby on Rails, as well as iOS and Android development, among others. We do the recruiting and provide the office space, IT infrastructure, and HR oversight, allowing you all of the advantages of an overseas office without the high startup costs and headaches. CoDev is headquartered in Lehi, Utah, with offshore operations in Cebu, Philippines. www.codev.com

The Role

About the Role

We are looking for an Inbound Call Representative who will play a critical role within our customer service team, bridging the gap between clients and company specialists. This role involves managing incoming calls, following a detailed script, and transferring calls to specialized personnel based on specific criteria. Your efforts will directly impact customer satisfaction and lead generation, contributing to the success of the company.

About You

- You possess strong communication skills and have confident English proficiency.

- You have a positive attitude and the ability to engage professionally with clients.

- You are adept at multitasking and comfortable navigating computer interfaces, including CRM systems.

What you will be doing

• Manage and respond to inbound calls in a prompt and professional manner.
• Follow a detailed script to assess caller needs and determine the most appropriate steps.
• Transfer calls to specialists when certain criteria are met, ensuring seamless customer service.
• Ask questions related to properties and credit, while updating the CRM with relevant information.
• Use a power dialer effectively, if applicable, to maximize call handling efficiency.

Ideal Profile

Required Qualifications

• Solid English communication skills with minimal accent.
• Ability to confidently navigate computer systems and CRM platforms.
• Strong aptitude for following scripts while multitasking efficiently.

Preferred Skills and Experience

• Experience with lead generation and customer service communication.
• Familiarity with power dialers or other automated calling systems.
• Prior experience in a customer-facing role within the tech sector.
• Any certifications in customer service or telecommunications would be advantageous.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Fantastic work culture