Customer Service Representative

Chevron Corporation; Ayala; On-site; PHP 335,000 - 502,000; Full time

Job summary

Chevron Corporation in Makati City, Philippines, invites applications for a Customer Service Representative. The role involves handling customer enquiries, processing orders, quoting prices, coordinating with delivery agents, and supporting the CSR Desk.

The position requires a Diploma, at least two years of experience, and fluency in English to serve an international customer base. Applicants should be able to work mid-shift and occasionally after office hours, with a focus on delivering

Qualifications

• Minimum Diploma holder.
• Two years minimum work experience.
• Fluent in English to collaborate with international customers.
• Experience managing short-notice orders or emergencies.
• Experience coordinating with Credit departments for order clearance.
• Able to handle a world-wide customer base and communicate across language barriers.
• Strong teamwork and initiative, with sound decision-making under pressure.
• Willingness to work a mid-shift.

Responsibilities

• Receives enquiries and orders from customers via email or web-based ordering system or email.
• Submits price quotations for each delivery and enters the order into the online system when approved.
• Checks lubrication grade charts and port information to identify products and locations.
• Liaises with delivery agents to ensure availability and any extra charges.
• Communicates updates to customers and affiliates and seeks approvals for extra charges.
• Performs simple reporting from analytical dashboards and supports CSR desk operations.
• Provides backup to other offices during absences and may work after hours.

Skills

Customer service

English proficiency

Communication

Teamwork

Deadline-driven

Problem solving

Education

Diploma

Job description

Ayala, Makati City, Philippines

Full time

R000073838

Total Number of Openings

1

About Us

Chevron is a leading multinational energy company with operations in over 180 countries. Founded in 1879, Chevron has a rich history of innovation and growth, making significant contributions to the global energy landscape.

Chevron markets Caltex® fuels, lubricants and other petroleum products in the Philippines. Our network of service stations, terminals and sales offices forms the backbone of our presence in the Philippines.

In March 2020, Chevron sold its 45% non-operated interest in the Malampaya natural gas field. This was the first natural gas development and largest industrial project in the Philippines.

From the Philippines, we provide operational support for Chevron offices on five continents. The workforce supplies transactional, processing and consulting services in areas ranging from finance to information technology.

Chevron operates through two subsidiaries in the Philippines. Our Downstream company is Chevron Philippines Inc. We also operate a business processes support organization through Chevron Holdings Inc.

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we believe humanity can solve any challenge – including meeting the world’s energy needs of today, while advancing a cleaner energy tomorrow.

About the Role

We have an exciting opportunity for Customer Service Representative . This role will be based in 6750 Building, Makati City, Philippines .

Responsibilities include, but are not limited to, the following:

• Receives enquiries and orders from customers via email or web-based ordering system or email
• Submits price quotations for each delivery and, if acceptable, enters the order into the web based online ordering system
• Checks lubrication grade charts when customers are not sure of the correct product, checking port directory for nearest location if customer uses unknown port name and identifying competitive equivalents if any Chevron product is unavailable
• Liaises with delivery agents to ensure product availability, delivery capability and any extra charge requirements
• Communicates information back to customer or affiliate office and requests approval for all extra charges
• Analyzing if products should be transferred from one delivery agent to another or delivered at a different port, depending on customer requirements, lead time and cost
• Provides advice to customers on simple product applications and properties of our lubricants
• Simple reporting from analytical dashboard for reporting and daily work
• Supports the efficient running and administration of the CSR Desk
• Provides back-up to other offices in the event of illness or extended vacations
• This job may require after office work

About You

We know our greatest resource is the ingenuity, creativity and innovation of our people. Applications from motivated and talented individuals with a keen interest in the energy industry are encouraged.

Knowledge, Skills, and Experience:

• Minimum Diploma holder
• Two years minimum work experience
• Experienced in managing customer expectations providing relevant advice including delivery locations and facilities
• Preferably experience of managing and facilitating short-notice orders or 'emergency' requirements
• Experience of working with Credit departments ensuring clearance of orders
• Candidate must be fluent in English to ensure that business operations with international customers are facilitated effectively; the role will manage global marine customers
• Must be able to deal with a worldwide customer base and communicate with people for whom English is not their first language
• Excellent team working and capable of working to own initiative including confidence to make appropriate decisions
• Proven capability to work to deadlines, working under pressure and ensuring delivery of required service
• Amenable to work on a mid-shift

Everything we do at Chevron is guided by our values and our commitment to The Chevron Way (https://www.chevron.com/about/the-chevron-way). At the heart of The Chevron Way is our vision to be the global energy company most admired for its people, partnership, and performance.

Participate in world-leading energy projects, advance your professional development and expand your career within an inclusive, collaborative and high-performing workplace.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

Connect with us:

Facebook (https://www.facebook.com/Chevron/)

Instagram (https://www.instagram.com/chevron/)

LinkedIn (https://www.linkedin.com/company/chevron/life/ca8371ee-b5cf-419e-8620-daab24959545/)

Twitter (https://twitter.com/Chevron)

Chevron participates in E-Verify in certain locations as required by law.

Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at www.chevron.com .

Chevron is an Equal Opportunity / Aff…