Customer Service Quality & Compliance Analyst

Dermorepubliq Corporation; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Dermorepubliq Corporation in Quezon City is seeking a Customer Service Quality Assurance professional to ensure all customer interactions meet the company’s standards for quality, accuracy, tone, and marketplace compliance. You will monitor chats, audit adherence to the DERMO Framework, provide structured feedback, maintain QA scorecards, and support onboarding with real chat examples.

This role focuses on identifying gaps, guiding process improvements, and safeguarding brand reputation through

Qualifications

• Bachelor's degree preferred but not mandatory.
• Experience in Customer Service, QA, or Compliance-related roles preferred.
• Familiarity with marketplace rules and refund logic is an advantage.
• Strong attention to detail and analytical skills.

Responsibilities

• Quality Monitoring & Evaluation: Review customer interactions for accuracy, tone, and policy compliance.
• Feedback & Reporting: Provide structured feedback and maintain QA scorecards and performance reports.
• Process & Policy Improvement: Identify gaps and recommend updates to scripts, FAQs, and internal playbooks.

Skills

Attention to detail

Analytical skills

Coaching feedback

Education

Bachelor's degree

Job description

Dermorepubliq Corporation in Quezon City is seeking a Customer Service Quality Assurance professional to ensure all customer interactions meet the company’s standards for quality, accuracy, tone, and marketplace compliance. You will monitor chats, audit adherence to the DERMO Framework, provide structured feedback, maintain QA scorecards, and support onboarding with real chat examples.

This role focuses on identifying gaps, guiding process improvements, and safeguarding brand reputation through