Customer Service / Purchase Order Specialist - Mckinley Hill

HCL Technologies Philippines Inc; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the Philippines seeks individuals for a customer relations role. Responsibilities include managing customer inquiries, ensuring quality communication, and maintaining relationships. Candidates should have at least 2 years of relevant experience and strong communication skills.

Qualifications

• Minimum of 2 years relevant experience.
• Ability to manage multiple priorities.

Responsibilities

• Manage relationships with customers and internal teams.
• Validate customer purchase orders and address complaints.
• Maintain responsiveness to customer inquiries.

Skills

English communication

Interpersonal skills

Customer care skills

Problem analysis

Attention to detail

Job description

Role and Responsibilities

The role involves various functions including, but not limited to, managing relationships with customers and internal teams.

Validate customer purchase orders against system requirements.

Make outbound calls to gather customer requirements.

Address customer complaints and escalate when necessary.

Maintain and develop relationships with existing customers via telephone calls and emails.

Respond to incoming emails and phone inquiries promptly.

Ensure quality documentation, communication, and closure with customers.

Maintain a high level of responsiveness to both internal and external customers.

Adapt to changing circumstances and embrace change.

Work Experience

Minimum of 2 years relevant experience in a related field or occupation.

Competencies

Skills and strengths that add value to the role include:

• Proficiency in English communication.
• Ability to manage multiple priorities with attention to detail.
• Excellent interpersonal and customer care skills.
• Strong problem analysis and resolution skills.