Customer Service Engineer

Integrated Micro-Electronics, Inc. (IMI Global); Biñan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading company in the electronics industry seeks a Customer Service Engineer to enhance its Supply Chain Team. This role focuses on providing technical support, conducting diagnostics, and necessitates an engineering degree along with SAP experience. Join us to make a significant impact on business operations and collaborate directly with customers and suppliers.

Qualifications

• Graduate with a degree in Engineering.
• Experience in SAP is preferred.
• Familiarity with semiconductors and electronics manufacturing.

Responsibilities

• Provide technical support for products in the field.
• Complete on-site diagnostics and service calls.
• Generate problem and resolution reports.

Skills

Customer Relations Management

Analytical skills

Attention to details

Education

Bachelor’s degree in Engineering (IE, ECE, EE, ME)

Tools

SAP

Job description

Join Our Dynamic Supply Chain Team as an Customer Service Engineer!

We are looking for a skilled Customer Service Engineerto be a key player in our Supply Chain Team. This role offers the opportunity to make a significant impact on our business systems and overall business success.

Basic Function: Customer support engineers are responsible for addressing the questions and concerns of customers about their company's products. Typically, the job involves addressing technical problems via telephone or internet services, and they may receive feedback and suggestions to refer to others in their department.

Job Responsibilities:

• Provide technical support for products - CSE field calls about technical issues with products supplied by their company.
• Complete On-Site Diagnostics and Service Calls.
• Generate Problem and Resolution Reports.

Qualifications:

• Graduate of Bachelor’s degree in Engineering (IE, ECE, EE, ME), or equivalent
• With experience and knowledge in SAP
• With experience in project scheduling and BOM creation
• Can work directly with Customer and Supplier
• Customer Relations Management
• Analytical and with attention to details
• Familiar with semiconductors and Electronics Manufacturing Industry

If you're ready to leverage your analytical skills and expertise to help us achieve our goals, apply today and join us on this exciting journey!