Customer Service & Email Support Specialist - Flexible Shifts & Growth

Sapient Global Services; Quezon City; Presencial; PHP 253.890 - 304.110; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary (up to 25K)

Monthly Commissions

HMO with 2 FREE Dependents from Day 1

Free Coffee and Biscuits

Incentives and Signing Bonuses

Flexible Shifts

Life Insurance & Retirement Plan

Descripción de la vacante

A growing customer service organization in Metro Manila is seeking enthusiastic individuals for the Customer Service Representative team. This role involves handling customer inquiries, providing solutions, and maintaining high standards of customer satisfaction. With a salary offer of up to 25K plus monthly commissions, comprehensive training, and flexible shifts, it's a great opportunity for those new to customer service or looking to advance their careers. Join a vibrant team that values growth and a positive work environment.

Formación

• No prior customer service experience necessary—we provide comprehensive training!
• Customer facing work experience is a plus.
• Proficiency with customer service tools and systems is a plus but not required.

Responsabilidades

• Handle customer inquiries, provide solutions, and resolve issues across various channels.
• Offer accurate information about products, services, and company policies.
• Process orders, returns, and account updates efficiently.
• Maintain high standards of customer service and satisfaction.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Document interactions and transactions accurately.

Conocimientos

Strong communication skills

Interpersonal skills

Attention to detail

Problem-solving abilities

Ability to adapt in a fast-paced environment

Educación

High school diploma or equivalent

Herramientas

Customer service tools and systems

Descripción del empleo

A growing customer service organization in Metro Manila is seeking enthusiastic individuals for the Customer Service Representative team. This role involves handling customer inquiries, providing solutions, and maintaining high standards of customer satisfaction. With a salary offer of up to 25K plus monthly commissions, comprehensive training, and flexible shifts, it's a great opportunity for those new to customer service or looking to advance their careers. Join a vibrant team that values growth and a positive work environment.