Customer Service Cantonese Bilingual | Alabang

Genpact Services LLC; Muntinlupa; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Be a transformation leader

Make an impact

Accelerate your career

Work with the best

Values-driven culture

Job summary

Genpact Philippines seeks a Process Associate, Customer Care to deliver accurate, courteous resolutions and uphold data security. You will respond to customers, handle inquiries, and maintain service quality in a fast-paced, tech-driven environment.

Role focuses on effective communication, active listening, and KPI achievement (CSAT, Quality, adherence) while collaborating with teams to drive customer satisfaction and continuous improvement.

Qualifications

• High school diploma or higher.
• Dual language proficiency — English and Cantonese.
• Proficient with basic software and computer systems.
• Ability to work different shifts and overtime.

Responsibilities

• Provide prompt, accurate and courteous responses to customers
• Display active listening and superior customer service skills
• Achieve KPI as required by the business such as CSAT, Quality and schedule adherence
• Maintain high level of product knowledge and customer centricity
• Ensure confidentiality and security of customer data

Skills

Bilingual English-Cantonese

Customer service

Communication skills

Active listening

Problem solving

Attention to detail

Teamwork

Education

High School Diploma

Tools

Basic computer literacy

Job description

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

Inviting applications for the role of Process Associate, Customer Care!

In this role, agents willmake sure to give correct resolution while maintaining respect and professionalism to customers.

Responsibilities

• Provide prompt, accurate and courteous responses to customers
• Display active listening and superior customer service skills
• Achieve KPI as required by the business such as CSAT, Quality and schedule adherence
• Maintain high level of product knowledge and customer centricity
• Ensure confidentiality and security of customer data

Qualifications we seek in you!

Minimum Qualifications / Skills

• At least High Graduate
• Dual Language Proficiency – English and Cantonese
• All Agents performing the Services here under have either a high school diploma or higher qualification.
• Must meet and maintain the required language proficiency requirements

Preferred Qualifications/ Skills

• Willing to work different shifts including night, weekend schedules and overtime
• Ability to work in a fast-paced and high-volume service center
• Must possess verbal and written communication skills as per the required and agreed levels of proficiency
• Have a confident and courteous voice tone with strong customer service orientation
• Ability to handle irate customer situations effectively and empathize with customer
• Ability to apply a logical problem-solving approach to resolving customer problems and inquiries
• Ability to deliver information at customer’s knowledge level in a comprehensible manner
• Strong interpersonal skills and ability to think independently and follow through effectively
• Confident with computer systems, internet, browser and basic software
• Dependable, with proficient attention to detail
• Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure driven judgment to find the best solution to an issue
• Must be goal-oriented
• Must successfully pass background checks as allowed by local laws

Why join Genpact?

• Be a transformation leader– Work at the cutting edge of AI, automation, and digital innovation
• Make an impact– Drive change for global enterprises and solve business challenges that matter
• Accelerate your career– Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best– Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture– Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.