Customer Service Associate for US Healthcare Account | ISTA Solutions

ISTA Personnel Solutions; Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

ISTA Solutions is looking for an experienced Healthcare Customer Service Associate to join our team in the Philippines. This role involves customer support through various channels, resolving inquiries, and collaborating with different departments. Ideal candidates will have BPO experience, particularly in healthcare, and possess strong communication skills.

Benefits

Competitive salary and benefits

Health Insurance with free dependents

10%-night differential

Attendance Bonus

Paid time off

Convertible to cash leave credits

Performance Appraisal

Work-life balance

Career growth opportunities

Qualifications

• At least 6 months BPO experience handling a Healthcare Account.
• Familiar with US Healthcare Insurance.
• Knowledge with Claims, Benefits, Denials is an Advantage.

Responsibilities

• Provides customer support through different communication channels.
• Resolve issues & accommodate customer inquiries.
• Collaborate with colleagues to resolve complex issues.

Skills

Customer support

Problem-solving

Empathy

Adaptability

Verbal communication

Written communication

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Job Description:

• Provides customer support through different communication channels (Phone, email, chat).

• Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.

• Collaborate with colleagues and different departments to resolve complex issues

• Maintain accurate records on customer interactions, transaction, feedback, etc.

• At least 6 months BPO experiencehandling a Healthcare Account
• Familiar with US Healthcare Insurance
• Knowledge with Claims, Benefits, Denials is an Advantage
• Good verbal & written English skills
• Ability to display empathy and patience in addressing customer concerns
• Strong problem-solving skills
• Adaptability to a changing work environment
• Ability to remain calm under pressure
• Proficiency in using computer systems & relevant software
• Willing to work onsite in Buendia, Makati or Shaw Blvd, Mandaluyong
• Amenable working night shift

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives