Customer Service Associate - Financial & Accounting

E-Solutions IT Services; Quezon City; On-site; PHP 20,000 - 40,000; Full time

Job summary

Join a forward-thinking company as a Customer Service Representative! In this role, you will provide exceptional support to customers, ensuring their inquiries are addressed and their experiences are positive. Ideal candidates will have strong communication skills and a dedication to professionalism. This position offers a chance to grow in a fast-paced environment while collaborating with various departments to enhance customer satisfaction. If you're passionate about helping others and eager to develop your skills in the financial services sector, this opportunity is perfect for you.

Benefits

HMO

Job Training

Qualifications

• At least 6 months of customer service experience required.
• Excellent communication skills, both verbal and written.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or chat.
• Resolve customer complaints efficiently and professionally.

Skills

Customer Service Experience

Communication Skills

Problem-Solving

Microsoft Office

CRM Tools

Education

High/Senior High School

Degree in Finance/Accounting/BFS

Tools

CRM Tools

Microsoft Office

Job description

E-Solutions IT Services

On-site - Quezon City | Experience: 1-3 Years | Education: High/Senior High School | Full-time

Job Description

We are seeking a dedicated Customer Service Representative to join our team. The role involves providing exceptional support to our customers by addressing inquiries and ensuring a positive experience. Candidates should possess strong work ethics, excellent communication skills, and professionalism in handling customer needs.

Government Mandated Benefits

Insurance & Wellness

HMO

Professional Development

Job Training

Description

• Respond to customer inquiries via phone, email, or chat promptly.
• Provide information about products, services, and company policies.
• Resolve customer complaints efficiently and professionally.
• Process orders, returns, and exchanges.
• Accurately document interactions and transactions in the system.
• Collaborate with other departments to ensure customer satisfaction.
• Maintain comprehensive product knowledge to assist effectively.
• Perform other customer service duties as assigned.

Requirements

• At least 6 months of customer service experience.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical abilities.
• Proficiency in Microsoft Office and CRM tools.
• Detail-oriented and organized.
• Ability to work in a fast-paced, team environment.

Preferred candidates are recent graduates with a degree in Finance, Accounting, or Business Financial Services (BFS), passionate about financial services, and eager to learn and grow.

Working Location

Note: If the position requires overseas work, be vigilant against fraud. Report any suspicious employer actions such as withholding IDs or requesting guarantees.