Customer Service Associate

Hytech; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Convenient and travel-friendly office

Non-taxable allowances covering rice,‑

Complimentary coffee and snacks

Employee referral program with Incenti

Career development opportunities

Collaborative work environment

Team-building activities and company &

Job summary

Hytech is hiring a Customer Service Associate in the Philippines. You will assist customers via chat, phone, email, and social media, handling inquiries, complaints, and account concerns while supporting MT4/MT5 issues. A proactive, adaptable, and customer-focused mindset with weekend shifts is essential.

Experience in financial services (FX/CFDs) is preferred, and full working rights with onsite daily work are required. Fluency in English is a must, with multilingual skills considered a plus.

Qualifications

• Must have full working rights and be willing to work onsite daily.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Multilingual skills are a plus.
• Customer service experience is highly desired.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through live chat, phone, email, and social media.
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for MT4/MT5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills

English fluency

Customer service

Shift flexibility

Calm under pressure

Decision making

Job description

As a Customer Service Associate, you’ll provide customer support through chat, phone, email, and social media, handling inquiries, complaints, and account-related concerns. You’ll also assist with technical and trading-related issues involving MT4/MT5, while working closely with internal teams to deliver a smooth customer experience. The role requires a proactive, adaptable, and customer-focused individual who is comfortable working on rotating shifts, including weekends.

Job Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills and Experience:

• Fluent in English; multilingual skills are a plus.
• Strong decision-making skills are an advantage.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Customer service experience is highly desired.
• Availability to work in various shifts, including nights and weekends.
• Must have full working rights and be willing to work onsite daily.

About Us:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.

As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

We support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.

What We Do:

We combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We’re committed to providing bespoke solutions that meet our clients’ needs and goals.

What You Can Expect:

• Career Growth – Join a pioneering account and unlock your full potential while working with dynamic individuals.
• Competitive Salary – We value your hard work and offer a fair wage for your efforts.
• Positive Working Environment – Our goal is to create a workplace where you feel motivated and proud to contribute.
• Work-Life Balance – We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.

Company Perks:

• Convenient and travel-friendly office location
• Non-taxable allowances covering rice, medical, clothing, and laundry expenses
• Complimentary coffee and snacks available in the workplace
• Employee referral program with incentives
• Opportunities for career development and internal growth
• Supportive and collaborative work environment
• Team-building activities, company events, and birthday celebrations

Why Join Us?

We believe in fostering a true sense of teamwork. If you're looking for a structured, supportive environment to grow and make an impact, this opportunity is perfect for you.

We look forward to welcoming you to our team!