Customer Service Assistant - New Accounts

Bank of Commerce (Philippines); Makati; Sur place; PHP 120 000 - 180 000; Plein temps

Résumé du poste

Bank of Commerce (Philippines) is seeking a reliable front-line teller to deliver efficient basic accounts services and cash handling at the Makati branch. The role emphasizes strict compliance with internal and external regulations as well as bank policies and ethics.

Responsibilities include greeting clients, executing teller functions with timeliness and accuracy, securing and transferring cash, and verifying client identities during transactions and withdrawals.

Qualifications

• Bachelor's degree in a business-related course.
• Previous cash service associate experience is required.

Responsabilités

• Greet and serve clients at the counter with a friendly demeanor.
• Perform front-line banking functions in accordance with policies.
• Manage cash and vault duties including cash transfers and validation at the Cash Center.
• Verify client identity for withdrawals and encashments.
• Accept cash, checks, and payments over the counter for peso and FCDU accounts.
• Adhere to rules, regulations and ethics.

Formation

Bachelor's degree in business-related course

Description du poste

• In charge in the execution of efficient service delivery of basic new accounts functions, opening of deposit, account maintenance, acceptance of supplies and accountable forms from HO, and other services rendered at the new accounts counter, in the branch of assignment, either temporary or on permanent basis, with emphasis on the observance and compliance of regulations whether internal or external, bank policies, procedures and the code of ethics.

Job Description

• Services clients and greets all clients transacting at the counter with a smile and warm disposition using the standard greeting spiel for frontliners. After service is rendered to the client, verbally expresses thanks with a smile
• Executes regular and assigned functions in strict adherence to existing rules and regulations, whether internal or from regulators and delivers the services in a timely, competent and friendly manner
• Acts as a primary holder of Vault teller user ID as designated by the BOO and validates cash transfer from/ to Vault and Cash Center in BDS-SIBS system subject to officers override
• Acts as alternate custodian of keys and combinations, as may be designated by the Area Head, in accordance with the custodianship matrix of the bank
• Primarily responsible in establishing the true and valid identity of the clients transacting at the teller’s counter with special caution in establishing the identity of clients effecting withdrawals, encashing checks and transactions done by a representative
• Makes cash requisitions based on anticipated cash requirements for the day and transfers cash to the vault at the end of the day or as soon as there is excess cash vs limit over the counter. Ensures that transfers and requisitions are supported and based on duly accomplished, validated and approved cash transfer slips
• Verifies cash received from vault including the contents of the picos to ensure accuracy of cash on hand
• Accepts and receives cash, check deposits and various payments over the counter for both peso and FCDU account

Qualifications

• Bachelor's degree of any business related course
• Previous cash service associate experience is required