Customer Service Assistant

Littelfuse; Lipa; On-site; PHP 100,000 - 400,000; Full time

Job summary

Littelfuse is seeking a Customer Service Assistant to provide critical support in an energetic environment. The incumbent will handle inquiries, ensure customer satisfaction through accurate information dissemination, and identify trends in product issues. Competitive salary and benefits package offered, with opportunities for development through programs like Lean Six Sigma Certification.

Benefits

Medical benefits

Life insurance

Disability benefits

Retirement benefits

Internal Lean Six Sigma Certification opportunities

Qualifications

• 5-7 years of experience preferred in customer service roles.
• High attention to detail is crucial.
• Experience with ERP systems like SAP is a plus.

Responsibilities

• Act as a liaison resolving customer issues with product information.
• Provide accurate order information and address inquiries.
• Communicate on shipping information and price discrepancies.

Skills

Analytical skills

Strong communication skills

Proficient in MS Office

Education

High school diploma or equivalent

Associate degree or two-year technical/trade degree

Tools

SAP

Job description

Littelfuse is one of America’s Best Mid-Sized Companies (Forbes) and has been named one of the Best Places to Work in Illinois (Best Companies Group) for 11 consecutive years. With its global headquarters in Chicago, Illinois, USA, Littelfuse is a leading, global manufacturer of electronic components serving more than 100,000 end customers across industrial, transportation, and electronics end markets. We have more than 17,000 employees with operations in 15 countries. From semiconductors to sensors… switches to fuses and more… we produce billions of electronic components that help our customers empower a sustainable, connected, and safer world. In 2021, Littelfuse had net sales of $2.1 billion.

Customer Service Assistant

Acts as a liaison, providing product information and assists in resolving any emerging problems that our customers may encounter with accuracy and efficiency.

About The Job

• Answers non-standard inquiries about the products ordered, product offerings, and offers minimal technical assistance. (40%)
• Provides accurate, valid, and complete order information to customers. (30%)
• Communicates with customers regarding price discrepancies, shipping information, dates and lead times. (20%)
• Tracks product issues and identifies if trends exists, reports issues to manager. (10%)
• Other duties as assigned.
  
  
  
  

About You

• High school diploma or equivalent
• Associate degree, two year technical/trade degree, or equivalent preferred
• Five to seven years of experience
• Proficient in MS Office
• Analytical skills
• Strong communication skills
• Experience with SAP preferred
• High attention to detail
  
  
  
  

Littelfuse strives to empower associate growth and development in a culture of ongoing collaboration and respect for diverse global perspectives and expertise. Our Core Values – Customer Focus, Integrity, Innovation, Teamwork, and Results Driven – support us on our mission to improve the safety, reliability, efficiency, and performance of our customers’ products and systems.

We are an equal opportunity employer that takes pride in giving every associate the means and courage to make a difference – everywhere, every day.

We offer a competitive salary package and a variety of benefits, including Medical, Life, Disability, and Retirement benefits as well as development opportunities like internal Lean Six Sigma Certification.