Customer Service Agent (Ozamis)

1Aviation Groundhandling Services, Corp.; Isidro D. Tan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A dynamic aviation company in Ozamis City is seeking a Customer Service Agent to join their team. In this role, you will be the frontline representative, ensuring passenger satisfaction and adherence to company values. The ideal candidate holds a bachelor’s degree and possesses strong communication skills. This position requires flexibility for rotating shifts. Join us to impact passenger experiences positively!

Benefits

Career development opportunities

Training support

Qualifications

• Prior experience in a Customer Service role, ideally in an airport or travel setting.
• Willing to work in a rotating shift schedule including weekends and holidays.

Responsibilities

• Attend to passenger needs, resolving inquiries, and ensuring smooth ground operations.
• Represent company values in all passenger interactions.
• Handle check-in, boarding, and gate operations according to airline procedures.
• Respond to guest inquiries and complaints with empathy and professionalism.

Skills

Strong communication

Interpersonal skills

Service-oriented

Ability to stay calm under pressure

Education

Bachelor’s degree in Hospitality Management or related field

Job description

Overview

Now Hiring: Customer Service Agent – Ozamis (OZC) | Join the 1Aviation Team! Are you passionate about customer service and aviation? 1Aviation is looking for dynamic and service-driven individuals to join our growing team as Customer Service Agents in Ozamis. If you thrive in a fast-paced airport environment and enjoy delivering exceptional guest experiences, this opportunity is for you!

Job Overview

As a Customer Service Agent, you will be the frontline representative of 1Aviation, attending to passenger needs, resolving inquiries, and ensuring smooth ground operations in accordance with airline and airport policies.

Responsibilities

• Represent 1Aviation’s Vision, Mission, and Core Values in all passenger interactions.
• Ensure full compliance with aviation safety, security, quality, and customer service standards.
• Handle check-in, boarding, and gate operations according to airline procedures.
• Attend daily pre-flight and post-flight briefings.
• Maintain cleanliness and order at check-in counters and boarding gates.
• Respond to guest inquiries and complaints with empathy and professionalism.
• Assist with disruption management and escalate complex issues when needed.
• Prepare and manage sales and cash reports; ensure safe handling and remittance of collections.
• Provide special handling assistance for VIP, PWD, and elderly passengers.
• Stay onsite post-flight for up to 30 minutes to manage any flight returns.
• Perform additional tasks assigned by the Station Supervisor.

Qualifications

• Must be a bachelor’s degree holder, preferably in Hospitality Management, Tourism, or a related field
• Preferably with prior experience in a Customer Service role, ideally in an airport or travel setting
• Service-oriented and committed to delivering high-quality guest experiences
• Strong communication and interpersonal skills
• Ability to stay calm under pressure and solve problems effectively
• Willing to work in a rotating shift schedule including weekends and holidays

Work Location

Ozamis City, Misamis Occidental – within proximity of the Ozamis airport

Why Join Us?

• Be part of a fast-growing aviation company with strong values
• Work in a dynamic, people-first environment
• Enjoy career development opportunities and training support
• Make an impact on passenger experience and airport operations

Apply Now!

If you're ready to take your career to new heights with 1Aviation, apply today and become a key part of our ground operations team!

Experience Range 0 - 0 years

Job posted on: 2025-05-29