Customer Service Agent - Logistics Blended Account / Cebu City

Staffing co.; Cebu City; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading staffing company is seeking Customer Service Representatives to support their Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks via voice, email, and chat. Candidates must have strong verbal and written communication skills. A High School diploma is required, and college undergraduates are welcome. The position offers additional allowances and a signing bonus.

Benefits

Complexity and Rice Allowance

Signing Bonus

Qualifications

• Strong verbal and written communication skills required.
• At least High School level education or College undergraduates accepted.
• Ability to work across multiple communication channels.

Responsibilities

• Handle customer inquiries and resolve issues.
• Manage orders and coordinate with logistics teams.
• Provide accurate product knowledge to customers.

Skills

Verbal communication

Written communication

Empathy

Multitasking

Problem-solving

Education

High School Graduate

Job description

We are hiring Customer Service Representatives (CSR) to support our Logistics Blended Account. In this role, you will handle customer inquiries, resolve issues, and perform administrative tasks across multiple communication channels including voice, email, and chat. You will manage orders, coordinate with logistics and fulfillment teams, provide accurate product knowledge, and ensure customer satisfaction by delivering efficient service while adhering to company policies.

With Complexity and Rice Allowance + A Signing Bonus.

Job Requirements

• Strong verbal and written communication skills to interact professionally with customers and colleagues.
• At least HS (Old Curriculum) SHS Graduate, College undergrads are welcome to apply (with or without BPO Exp.)
• Ability to manage multiple communication channels (voice, email, chat) and customers simultaneously.
• Ability to learn and retain detailed knowledge of logistics services and products.
• Ability to identify customer needs, research issues, and provide effective solutions.
• Familiarity with relevant company systems and software for data entry and order management.
• A positive, professional, and empathetic demeanor to ensure a high standard of customer satisfaction.
• Basic understanding of logistics operations, including shipping and tracking procedures.