Customer Service Agent in Call Centers. Salary upto 25K-40K.

Recruitify_HR; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a dedicated call center professional to deliver accurate and timely responses to customer inquiries, assist with product and service questions, and maintain a professional demeanor on every interaction. You will document conversations in the call center system and collaborate with teammates to enhance service delivery in a fast-paced environment.

Requirements include a Diploma in a relevant field, 3–5 years of experience, strong communication and

Qualifications

• Diploma in a relevant field is required.
• 3–5 years of experience in a related role.
• Strong communication skills and active listening are essential.
• Ability to handle high call volumes efficiently.
• Empathetic, patient, and customer-focused attitude.

Responsibilities

• Provide exceptional customer service through accurate and timely responses to inquiries.
• Assist customers with product/service-related questions and resolve issues effectively.
• Maintain a positive and professional demeanor while managing calls and customer interactions.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to enhance overall service delivery.

Skills

Strong communication skills

Active listening

Education

Diploma in a relevant field

Job description

• Provide exceptional customer service through accurate and timely responses to inquiries.
• Assist customers with product/service-related questions and resolve issues effectively.
• Maintain a positive and professional demeanor while managing calls and customer interactions.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to enhance overall service delivery.

Description

• Provide exceptional customer service through accurate and timely responses to inquiries.
• Assist customers with product/service-related questions and resolve issues effectively.
• Maintain a positive and professional demeanor while managing calls and customer interactions.
• Document customer interactions and feedback in the call center system.
• Collaborate with team members to enhance overall service delivery.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 3-5 years
• Skills and Competencies: Strong communication skills and active listening
• Responsibilities and Duties: Ability to handle high call volumes efficiently
• Qualities and Traits: Empathetic, patient, and customer-focused
• Working Conditions: Fast-paced call center environment
• Qualities and Traits: Ability to work under pressure and meet targets