Customer Service Agent - BPO Order Taking

Welsend Global Services; Taguig; On-site; PHP 20,000 - 30,000; Full time

Job summary

Join a dynamic and supportive team as a Customer Service Agent at a forward-thinking company. This role involves taking orders and providing exceptional service in a fast-paced BPO environment. You'll be the voice of the company, ensuring customer satisfaction through effective communication and problem-solving skills. With opportunities for growth and a fun work atmosphere, this position is perfect for those looking to advance their career in customer service. Enjoy paid training, health benefits, and incentives while being part of a vibrant team that values your contributions.

Benefits

Paid Training

HMO

Incentives

Night Differentials

Opportunities for Growth

Fun and Supportive Team Environment

Qualifications

• At least 1 year in a customer service role, preferably in restaurant order taking.
• Experience in a BPO setting is a plus.

Responsibilities

• Answer calls and accurately record and confirm orders.
• Provide menu and promotion information, and address customer inquiries.

Skills

English Language

Customer Service

Problem Solving

Strong Work Ethic

People Skills

Organizational Skills

Call Centre Experience

Education

Diploma

Job description

Customer Service Agent - BPO Order Taking

Welsend Global Services

On-site - Taguig | 1-3 Years Experience | Diploma | Full-time

Job Description

Position Overview

Customer Service Representative - Order Taking

• Answer calls, accurately record and confirm orders, provide menu and promotion information, input orders into the system, and address customer inquiries about orders.
• Paid training
• HMO
• Incentives
• Night Differentials
• Opportunities for growth within the company
• Fun and supportive team environment

Requirements

• Work Environment: BPO - Inbound Calls - Restaurant Order Taking
• Prior experience: At least 1 year in a customer service role, preferably in restaurant order taking within a BPO setting

Work Schedule: 100% On-site, McKinley Hill, Taguig

Hiring Process: One-Day Virtual Interview

Additional Information

Skills: English Language, Customer Service, Problem Solving, Strong Work Ethic, People Skills, Organizational Skills, Call Centre Experience

Working Location

3/F, Welsend Global Services, 3rd Floor, Three World Square, 24 Upper McKinley Hill, Taguig, 1634 Metro Manila, Philippines

Note: If the position requires overseas work, be vigilant against fraud. Report any suspicious employer actions such as withholding IDs or requesting guarantees immediately.