Customer Service Advisor - UPA XTRA 2026

cnx; Quezon City; On-site; PHP 180,000 - 240,000; Full time

Job summary

cnx is seeking a Customer Service Advisor to handle customer inquiries via calls or online channels, ensuring resolution of routine issues and adherence to KPIs. You will greet customers professionally, document interactions, and escalate where appropriate.

The role requires a high school diploma with 3–6 months of relevant experience, strong computer skills, and the ability to work in a fast-paced environment. Flexibility to rotate shifts is beneficial.

Qualifications

• High school diploma required with 3–6 months relevant experience.
• Polite, customer-focused with strong communication skills.
• Proficient in basic computer navigation.

Responsibilities

• Interface with customers via inbound/outbound calls or internet per client needs.
• Ensure service meets contractual KPIs and maintain accurate records.
• Clarify requirements, ask questions, and provide appropriate resolutions.
• Greet customers professionally and build rapport with empathy.
• Refer customers to published materials or senior staff when needed.
• Suggest additional products and/or services and document interactions.

Skills

Customer service

Communication skills

PC literacy

Multitasking

Team player

Education

High school diploma

Job description

Job Title:

Customer Service Advisor - UPA XTRA 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location:

PHL Quezon City - UP Ayala TechnoHub Bldg G, 2nd Flr

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to Job Applicant Privacy Notice for California Residents