Customer Service Advisor - Mactan 2025

Concentrix; Cebu City; Sur place; PHP 279 000 - 446 000; Plein temps

Résumé du poste

Concentrix Cebu is seeking a Customer Service Advisor for the Mactan location to handle inbound/outbound calls and online inquiries, delivering standard customer support and resolving routine issues for clients' products and services.

The role emphasizes empathy, active listening, accurate documentation, and upselling opportunities while maintaining high service standards in a fast-paced environment.

Qualifications

• High school diploma or equivalent preferred with 3–6 months of relevant experience.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both written and verbal.
• Dependable with strong attention to detail.
• Able to multitask in a fast-paced environment.
• Capable of teamwork and working independently.
• Patient and professional in all customer interactions.

Responsabilités

• Handle inbound/outbound calls and online inquiries according to client requirements.
• Meet contractual KPIs and ensure quality service delivery.
• Clarify customer requirements and provide resolution using available resources.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document and note accounts accurately in the system.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Track and retrieve information in call tracking databases.
• Refer complex inquiries to more senior staff or published materials.

Connaissances

Customer service orientation

PC knowledge

Written and verbal communication

Attention to detail

Multitasking

Team player and independent

Patience with customers

Formation

High school diploma

Outils

PC

Description du poste

Job Title: Customer Service Advisor - Mactan 2025

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location

PHL Cebu - The Mactan Newtown - 2nd Flr

Time Type

Full time

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Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.